Retail Assistant - FamilyMart Pekan Sentral

QL Maxincome Sdn Bhd (FamilyMart); Pontian; On-site; MYR 21,000 - 33,000; Full time

Job summary

FamilyMart Malaysia is seeking a proactive Retail Sales Assistant to join our store team. You will deliver friendly service, upsell products, handle cash transactions, and help maintain store cleanliness and stock levels.

The role requires SPM or equivalent, bilingual in Bahasa Malaysia and English, and 1–2 years in retail or customer service. Shifts include weekends and public holidays, with potential transfers between locations.

Qualifications

• Minimum SPM qualification or relevant retail working experience.
• Able to communicate effectively in Bahasa Malaysia and English.
• Preferably 1-2 years of working experience in retail or customer service.
• Willing to work shift including weekends and public holidays.

Responsibilities

• Deliver excellent customer service and respond promptly to customer needs.
• Introduce, promote, and upsell products to customers.
• Handle customer food orders and ensure SOP-compliant preparation and disposal.
• Operate the cash register accurately for cash and card transactions.
• Assist in maintaining store cleanliness, safety, and housekeeping standards.
• Responsible for stock replenishment to ensure product availability at all times.

Skills

Customer service

Cash handling

Bahasa Malaysia

English

Education

SPM

Tools

POS system

Job description

Ensure smooth and efficient retail operations in collaboration with the immediate supervisor.

Deliver excellent customer service and respond promptly to customer needs.

Introduce, promote, and upsell products to customers.

Handle customer food orders and ensure preparation and disposal processes comply with food handling SOPs.

Operate the cash register accurately for both cash and credit card transactions, in accordance with company policies and procedures.

Assist in maintaining store cleanliness, safety, and overall housekeeping standards.

Responsible for stock replenishment to ensure product availability at all times.

Role Requirements

Minimum SPM qualification or relevant retail working experience.

Able to communicate effectively in Bahasa Malaysia and English.

Preferably 1-2 years of working experience in retail or customer service

Candidates without retail experience but with a positive working attitude are encouraged to apply.

Willing to be based at retail locations and transfer to other locations when needed

Able to work on a shift basis, including weekends and public holidays.

Energetic and highly motivated individuals who have a passion for retail are encouraged to apply to be part of our "Family"!

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• How many years' experience do you have as a Retail Sales Assistant?
• Which of the following types of qualifications do you have?
• Are you available for shift work?
• How would you rate your Bahasa Malaysia language skills?
• How many years' experience do you have as a customer service assistant?

Supermarkets, Grocery & Petrol Retailing 1,001-5,000 employees

FamilyMart is the world's 2nd largest convenience store chain with over 17,500 stores globally and more than 40 years of experience in convenience retailing. We aim to stay ahead of social trends and meet evolving lifestyle needs as a trusted provider to local communities.

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad (listed on Bursa Malaysia). Our shared values focus on delivering quality food and creating positive experiences for all.

PDPA Notice: We are committed to protecting personal data in compliance with the Personal Data Protection Act (PDPA).

By QL Maxincome Sdn. Bhd.

Registration No. 199601010973 (383322-D) | All Rights Reserved.

FamilyMart is the world's 2nd largest convenience store chain with over 17,500 stores globally and more than 40 years of experience in convenience retailing. We aim to stay ahead of social trends and meet evolving lifestyle needs as a trusted provider to local communities.

FamilyMart Malaysia is managed by QL Maxincome Sdn Bhd, a subsidiary of QL Resources Berhad (listed on Bursa Malaysia). Our shared values focus on delivering quality food and creating positive experiences for all.

PDPA Notice: We are committed to protecting personal data in compliance with the Personal Data Protection Act (PDPA).

By QL Maxincome Sdn. Bhd.

Registration No. 199601010973 (383322-D) | All Rights Reserved.

What can I earn as a Retail Sales Assistant