Retail Assistant: Customer Service & Parcel Support

Shopee; Johor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading e-commerce platform is seeking a Retail Assistant for multiple locations in Johor. The role involves assisting customers with delivery, packaging, and shipping needs while maintaining a tidy reception area. Responsibilities include coordinating with drivers for order pick-up and ensuring adherence to procedures. The position requires strong customer service skills and the ability to work well in a team. Competitive salary and incentives are offered.

Qualifications

• Ability to assist customers in a friendly manner.
• Familiarity with logistics and parcel handling.
• Adherence to standard operating procedures.

Responsibilities

• Welcome and assist customers professionally.
• Ensure the reception area is tidy and stocked.
• Service customers’ delivery and shipping needs efficiently.
• Coordinate customer orders with drivers.
• Monitor parcel pick‑up procedures.

Skills

Customer service skills

Team collaboration

Time management

Job description

A leading e-commerce platform is seeking a Retail Assistant for multiple locations in Johor. The role involves assisting customers with delivery, packaging, and shipping needs while maintaining a tidy reception area. Responsibilities include coordinating with drivers for order pick-up and ensuring adherence to procedures. The position requires strong customer service skills and the ability to work well in a team. Competitive salary and incentives are offered.