Retail Area Manager

FAMSY SDN. BHD.; Shah Alam; On-site; MYR 200,000 - 250,000; Full time

Job summary

A growing Malaysian gifting & lifestyle brand is seeking a Retail Area Manager (Junior/Senior) to oversee daily operations of retail outlets. Responsibilities include managing staff, driving sales performance, ensuring customer satisfaction, and stock control. The ideal candidate will have 2-4 years of retail experience and strong leadership skills. This role offers opportunities for career progression and supportive management in a dynamic retail environment.

Benefits

Career progression opportunities

Supportive management

Clear expectations

Qualifications

• Minimum 2–4 years of retail experience, preferably in a supervisory or store management role.
• Experience in hiring, training, and managing retail staff.
• Strong leadership, communication, and problem-solving skills.

Responsibilities

• Manage daily store operations, including opening/closing and staff scheduling.
• Drive store sales performance and achieve monthly sales targets.
• Lead, motivate, coach, and recruit retail staff.

Skills

Retail experience

Leadership

Communication skills

Problem-solving skills

Sales-driven mindset

Tools

POS system

Excel

Google Sheets

Job description

Overview

We are looking for a responsible and driven Retail Area Manager (Junior/Senior) to manage the daily operations and performance of all Famsy retail outlets. This role oversees sales results, staff management, customer experience, stock control, and is responsible for hiring & developing retail staff to support store growth.

Key Responsibilities

• Manage daily store operations, including opening/closing, staff scheduling, and shift handovers
• Drive store sales performance and achieve monthly sales targets
• Lead, motivate, coach, and recruit retail staff as required
• Conduct onboarding and basic training for new retail staff
• Ensure excellent customer service and handle customer feedback or complaints
• Execute promotions, price updates, and merchandising according to company guidelines
• Monitor stock levels, oversee stock receiving, transfers, and stock counts
• Ensure accurate cash handling, POS usage, and compliance with company SOPs
• Prepare daily sales and operational reports for management
• Liaise with mall management and head office on operational matters

Requirements

• Minimum 2–4 years of retail experience, preferably in a supervisory or store management role
• Experience in hiring, training, and managing retail staff
• Strong leadership, communication, and problem-solving skills
• Sales-driven and customer-focused mindset
• Comfortable working retail hours, including weekends and public holidays
• Basic computer skills (POS system, Excel / Google Sheets)

What We Look For

• Responsible, hands-on, and accountable
• Able to work independently and lead a team
• Positive attitude with strong execution skills

Why Join Famsy

• Be part of a growing Malaysian gifting & lifestyle brand
• Career progression opportunities within retail operations
• Supportive management and clear expectations