Retail Area Manager

Famsy Sdn Bhd; Selangor; On-site; MYR 200,000 - 250,000; Full time

Job summary

A growing Malaysian gifting & lifestyle brand is seeking a Retail Area Manager (Junior/Senior) to oversee daily operations of retail outlets, ensuring high sales performance and customer satisfaction. The role requires strong leadership, sales-driven mindset, and at least 2–4 years of retail management experience. The successful candidate will manage staff, execute promotions, and ensure compliance with company standards, all while fostering a positive work culture.

Benefits

Career progression opportunities

Supportive management

Qualifications

• Minimum 2–4 years of retail experience, preferably in a supervisory or store management role.
• Experience in hiring, training, and managing retail staff.
• Sales-driven and customer-focused mindset.

Responsibilities

• Manage daily store operations, including staff scheduling and shift handovers.
• Drive store sales performance and achieve monthly sales targets.
• Lead, motivate, coach, and recruit retail staff as required.

Skills

Retail management experience

Leadership skills

Customer service

Sales-driven mindset

Communication skills

Tools

POS system

Excel

Google Sheets

Job description

We are looking for a responsible and driven Retail Area Manager (Junior/Senior) to manage the daily operations and performance of all Famsy retail outlets. This role oversees sales results, staff management, customer experience, stock control, and is responsible for hiring & developing retail staff to support store growth.

About the Role

We are looking for a responsible and driven Retail Area Manager (Junior/Senior) to manage the daily operations and performance of all Famsy retail outlets. This role oversees sales results, staff management, customer experience, stock control, and is responsible for hiring & developing retail staff to support store growth.

Key Responsibilities

• Manage daily store operations, including opening/closing, staff scheduling, and shift handovers
• Drive store sales performance and achieve monthly sales targets
• Lead, motivate, coach, and recruit retail staff as required
• Conduct onboarding and basic training for new retail staff
• Ensure excellent customer service and handle customer feedback or complaints
• Execute promotions, price updates, and merchandising according to company guidelines
• Monitor stock levels, oversee stock receiving, transfers, and stock counts
• Ensure accurate cash handling, POS usage, and compliance with company SOPs
• Prepare daily sales and operational reports for management
• Liaise with mall management and head office on operational matters

Requirements

• Minimum 2–4 years of retail experience, preferably in a supervisory or store management role
• Experience in hiring, training, and managing retail staff
• Strong leadership, communication, and problem‑solving skills
• Sales‑driven and customer‑focused mindset
• Comfortable working retail hours, including weekends and public holidays
• Basic computer skills (POS system, Excel / Google Sheets)

What We Look For

• Responsible, hands‑on, and accountable
• Able to work independently and lead a team
• Positive attitude with strong execution skills

Why Join Famsy

• Be part of a growing Malaysian gifting & lifestyle brand
• Career progression opportunities within retail operations
• Supportive management and clear expectations