Retail Area Manager

Ria Money Transfer; Johor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading money transfer company in Johor, Malaysia, seeks an experienced Area Manager to oversee store performance and develop sales teams. Responsibilities include budget monitoring, staff training, and conducting promotional activities to enhance market presence. Strong leadership and analytical skills required for this role.

Qualifications

• Proven ability to develop and motivate sales teams.
• Strong analytical skills for budget monitoring.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee the sales performance and development of team members.
• Assist in preparing annual sales budget and monitor performance.
• Conduct promotional activities and evaluate effectiveness.

Job description

Description

• Overall responsibility of obtaining profitable results through the team by developing sales team in stores under his/her supervision.
• Assist and guide the Regional Manager and District Manager in preparing the annual sales budget and monitoring the performance of the stores in meeting the budget. To investigate budget deviations and provide monthly stores sales performance summary report to be reviewed with Regional Manager and District Manager.
• Responsible for driving the results of the stores under his/her supervision by training and developing staff/promoters through motivation, counseling, skill development and product knowledge development.
• Work in close association with the Store Managers, BICs, tellers and promoters to achieve the overall sales forecast.
• Conduct promotional events and activities at the targeted outdoor locations towards the migrant workers such as road shows, distribute leaflets, posters, newsletters and banner at migrant premises, night marketing at migrant’s hostel or festival program.
• Participate in any promotional activities and road shows at stores, working with Marketing Manager and respective corridor champions.
• Identifying and proposing locations of business opportunities or expansion of market share for Ria branding and advertising in all regions under his/her supervision to the Regional Manager and District Manager.
• Conduct visits to stores, both scheduled and unscheduled. Scheduled visits to each store must be made at least twice every month. An unscheduled visit can be made randomly or as and when needed. Areas where compulsory checks are to be conducted on each visit: Operations checklist, Security checklist, Petty cash, foreign currencies, General expenses, Capital expenditures, Cash holdings, Business volume, and Complaints received and resolved, Staffing matters.
• Conduct periodic checks to ensure that all stores adhere to Standard Operating Procedures, guidelines and instructions issued by Head Office and Regulatory Authorities.
• Submit a comprehensive report and present on each store’s visits to the Regional Manager and District Manager.
• Escalate issues relating to crisis or impending crisis that may lead to declaration of disaster, which necessitates the invocation of Business Continuity Plan.
• In addition, in the day-to-day job, the Area Manager will have to: Guarantee service to the store’s customers on a day-to-day basis and act with the aim to growing the volume of transaction by being a visible presence in the marketplace in his/her supervision. Be responsible for responding to requested information from Head office and stores in a timely manner. Report to the Regional Manager and District Manager on a regular and timely basis to ensure that he/she is fully and correctly briefed in all aspects of your work. Provide a daily, weekly, monthly, and yearly report plan and how it compares against agreed targets.

• Assist in the recruitment of staff, establish work schedules for staff being put in place, and evaluate staff performance at the end of a given period.