Restaurant Supervisor

Mandarin Oriental, Kuala Lumpur; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A luxury hotel chain in Kuala Lumpur is seeking a Restaurant Supervisor to enhance their Food & Beverage team. The successful candidate will manage guest requests, coordinate with kitchen staff, and supervise team schedules. Applicants should have at least 2 years of hotel experience and be familiar with the Infrasys system. Benefits include learning opportunities, health programs, and public holiday entitlements.

Benefits

Learning & Development

Health & Colleague Wellness

MOstay program

EPF contributions

SOCSO & EIS benefits

Qualifications

• Minimum 2 years of hotel experience is required.
• Previous experience in supervising and/or delegation is essential.
• Hotel School qualification would be an added advantage.

Responsibilities

• Attend to guest requests and complaints efficiently.
• Maintain good communication with Kitchen and F&B section heads.
• Administer weekly duty schedules and vacation leaves.
• Provide feedback on guests’ complaints to management.
• Ensure colleagues are familiar with menu contents.

Skills

Guest service skills

Team communication

Supervisory experience

Knowledge of Infrasys system

Education

Minimum SPM qualification

Job description

Mandarin Oriental, Kuala Lumpur is looking for a Restaurant Supervisor to join our Food & Beverage team.

Mandarin Oriental is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. With a strong development pipeline, the Group provides legendary service inspired by Asian heritage while representing the very cutting‑edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

Responsibilities

• Attend to guest requests and complaints efficiently and courteously.
• Maintain good communication with the Kitchen operations, F&B section heads and other relative departments.
• Assist with the administration of weekly duty schedules, vacation leaves and present to the Assistant Managers or Manager for approval.
• Provide feedback to Manager/Assistant Manager on guests’ complaints.
• Show a positive, energetic and caring attitude always towards guests and fellow colleagues.
• Ensure that all colleagues are familiar with the contents of all menus, and the composition of each item.

Qualifications

• Minimum SPM qualification or Hotel School would be an added advantage.
• Minimum 2 years of hotel experience.
• Previous experience in supervising and/or delegation.
• Knowledge of Infrasys system.

Benefits

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work‑life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• EPF (Employees Provident Fund) contributions (higher than the norm).
• SOCSO (Social Security Organisation) & EIS (Employment Insurance System).
• Public holiday entitlement based on Malaysian calendar.
• Exceptional rest area & colleagues engagement activities.