Restaurant Ops Lead & Service Coach

PERSOL; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A restaurant management company in Kuala Lumpur is seeking an experienced manager to oversee daily operations and staff performance. This role requires a minimum of 2 years in a similar position within the F&B industry. The ideal candidate should be proficient in Japanese at the N2 level and have an advantage if they have prior experience in a Japanese restaurant. You'll ensure exceptional customer service and maintain company standards for quality and hygiene, along with conducting regular training sessions for your team.

Qualifications

• Minimum of 2 years working experience in a similar role in the F&B industry.
• Proficiency in Japanese language at N2 level or higher.
• Prior experience working in a Japanese restaurant or in Japan is an advantage.

Responsibilities

• Ensure smooth daily operations of the restaurant.
• Provide leadership and coaching to staff.
• Conduct daily roll calls and monitor operational efficiency.
• Manage food preparation in line with SOPs.
• Handle escalated customer complaints.
• Train staff on POS and ordering systems.
• Ensure compliance with safety and hygiene standards.
• Prepare monthly performance reports.

Skills

Leadership

Customer service

Staff training

Japanese language proficiency (N2)

Job description

A restaurant management company in Kuala Lumpur is seeking an experienced manager to oversee daily operations and staff performance. This role requires a minimum of 2 years in a similar position within the F&B industry. The ideal candidate should be proficient in Japanese at the N2 level and have an advantage if they have prior experience in a Japanese restaurant. You'll ensure exceptional customer service and maintain company standards for quality and hygiene, along with conducting regular training sessions for your team.