Restaurant Operations & Guest Experience Lead

hujan rimba santai sdn bhd; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading restaurant management company in Kuantan is seeking an experienced Restaurant Manager to oversee daily operations. The role requires strong leadership and customer service skills for ensuring exceptional guest experiences and achieving financial targets. Responsibilities include staff management, compliance with health standards, and inventory control. The ideal candidate has proven experience in restaurant management and the capability to work in a fast-paced environment.

Qualifications

• Proven experience as a Restaurant Manager, Assistant Manager, or similar role.
• Strong leadership, communication, and customer service skills.
• Ability to work under pressure in a fast-paced environment.

Responsibilities

• Oversee daily restaurant operations and ensure compliance with health standards.
• Recruit, hire, train, and schedule staff.
• Ensure exceptional guest satisfaction and handle customer complaints promptly.

Skills

Leadership

Customer service

Communication

Inventory control

Education

High school diploma

Hospitality or business degree

Tools

POS systems

Scheduling tools

Job description

A leading restaurant management company in Kuantan is seeking an experienced Restaurant Manager to oversee daily operations. The role requires strong leadership and customer service skills for ensuring exceptional guest experiences and achieving financial targets. Responsibilities include staff management, compliance with health standards, and inventory control. The ideal candidate has proven experience in restaurant management and the capability to work in a fast-paced environment.