Restaurant Assistant Supervisor - Retail F&B (Min 1-2 years related experience)

Audax Capital Sdn Bhd; Port Klang, Klang City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail restaurant group in Port Klang is seeking an experienced Restaurant Assistant Supervisor to assist in daily operations. You will manage staff, oversee service quality, handle customer complaints, and ensure the outlet runs smoothly. The ideal candidate has at least 2 years of experience in an F&B environment and is comfortable working in a fast-paced setting. Training and competitive benefits are offered.

Benefits

EPF

SOCSO

EIS

Overtime pay

Qualifications

• Min 2 years experience in F&B / restaurant / mamak environment.
• Able to lead a small team and give clear instructions.
• Responsible, punctual, and able to follow SOPs.

Responsibilities

• Oversee daily front-of-house and back-of-house operations.
• Lead service staff (waiters, runners, cashiers) on duty.
• Handle customer issues and complaints professionally.

Skills

Team leadership

Customer service

POS system handling

Job description

Restaurant Assistant Supervisor - Retail F&B (Min 1-2 years related experience)

Working Days: 6 days / week

Role Summary

You assist the Outlet Supervisor in running daily operations at Khulafa: managing staff on shift, maintaining service quality, handling basic paperwork, and making sure the outlet runs smoothly.

What We Offer

EPF, SOCSO, EIS (for eligible full-time staff).

Overtime pay (if applicable).

Sales index performance incentives based on outlet performance.

Training and clear SOPs so you know what to do on shift.

Key Responsibilities

Oversee daily front-of-house and basic back-of-house operations during your shift.

Lead and guide service staff (waiters, runners, cashiers) on duty.

Arrange staff schedule on shift, manage break times, and ensure enough manpower during peak hours.

Check cleanliness and readiness of dining area, counter, and self-service stations before, during, and after service.

Handle customer issues and complaints on the spot in a professional manner.

Monitor food quality, order accuracy, and service speed.

Assist with cashier duties: opening/closing, cash handling, simple reports.

Check and monitor stock levels for key items (drinks, disposables, etc.) and report low stock.

Ensure all staff follow SOPs for hygiene, safety, and service.

Report daily issues and basic sales/operation updates to the Outlet Supervisor / management.

Requirements

Min 2 years experience in F&B / restaurant / mamak environment (supervisor or senior crew is an advantage).

Able to lead a small team and give clear instructions.

Comfortable working in a busy outlet with long hours on your feet.

Can work shifts, weekends, and public holidays.

Speaks Bahasa Malaysia (basic English is a bonus).

Responsible, punctual, and able to follow SOPs.

Nice to Have (Bonus)

Previous experience as Supervisor / Assistant Supervisor / Shift Leader.

Basic skills in handling POS system and simple daily reports.

Familiar with mamak-style operations.

Kindly click "Quick Apply" now if you are keen to join us today!