Resort Operations, Manager/Senior Manager/Director

Private Advertiser; Nilai; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading resort operator in Malaysia is seeking an experienced Resort Operations Manager to oversee daily operations and ensure exceptional guest experiences. The ideal candidate will have strong leadership skills and proven experience in managing operational departments. Responsibilities include developing standards, managing budgets, and improving service quality. This role requires flexibility with working hours and a strong focus on guest satisfaction.

Qualifications

• Proven experience leading multiple operational departments.
• Strong understanding of guest service standards.
• Ability to manage budgets and KPIs.

Responsibilities

• Lead and supervise operational departments.
• Ensure smooth day-to-day operations focused on guest satisfaction.
• Develop and implement operational procedures.

Skills

Leadership and team-management

Communication

Problem-solving

Customer-service orientation

Education

Diploma or Degree in Hospitality Management or Business Administration

Job description

Resort Operations, Manager/Senior Manager/Director

Overview

The Resort Operations Senior Manager oversees the daily operations of the resort to ensure exceptional guest experiences, efficient workflow, and high standards across all departments.

Detailed responsibilities of the role will be determined according to the individual's experience and competencies.

Key Responsibilities

• Lead and supervise operational departments including Front Office, Housekeeping, Food & Beverage, Recreation, and Facilities.
• Ensure smooth day-to-day resort operations with a focus on guest satisfaction and service excellence.
• Develop and implement operational procedures, standards, and policies to improve efficiency.
• Monitor and manage budgets, cost controls, and operational performance metrics.
• Train, mentor, and support department managers and staff to maintain high performance levels.
• Coordinate with Sales & Marketing, Finance, and HR to support resort strategies and objectives.
• Handle guest feedback, service recovery, and escalated issues professionally and promptly.
• Oversee safety, security, and compliance with regulatory and brand standards.
• Plan for peak seasons, special events, and operational needs.
• Support long-term planning, improvement projects, and operational enhancements.

Education & Experience

• Diploma or Degree in Hospitality Management, Business Administration, or related field (Degree preferred).
• Proven experience leading multiple operational departments (Front Office, Housekeeping, F&B, Recreation, or Facilities).
• Strong leadership and team-management skills.
• Excellent communication and interpersonal abilities.
• High level of problem-solving and decision-making capability.
• Strong understanding of guest service standards and operational best practices.
• Ability to manage budgets, cost controls, and KPIs.
• Good planning, organizational, and multitasking abilities.
• Strong customer-service orientation with a focus on service recovery.

Other Requirements

• Ability to work flexible hours, including weekends and public holidays, based on operational needs.
• Knowledge of safety, security, and workplace compliance standards.
• Professional appearance and positive, hands-on attitude.

Due to the high volume of applications, only shortlisted applicants will be contacted.

Application Questions

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How many years' experience do you have as an operations manager?
• How many years' experience do you have as a manager / team lead?
• Which of the following languages are you fluent in?