Resort Manager

YEE LEE CORPORATION BHD.; Gopeng; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading resort management company is seeking a Resort Manager to provide overall leadership and management of resort operations in Gopeng, Malaysia. The successful candidate will oversee daily operations, ensure an excellent guest experience, manage budgets, and lead a team to deliver high-quality service. A minimum Diploma in Hospitality Management and 3–5 years of experience in hospitality operations, including 2 years in a managerial role, are required. Flexibility to work weekends and holidays is essential.

Qualifications

• Strong leadership and people management skills.
• Excellent communication, interpersonal, and customer service abilities.
• Experience in hospitality operations, managerial role preferred.
• Knowledge of budgeting and cost control.

Responsibilities

• Oversee daily resort operations and ensure guest satisfaction.
• Lead and evaluate staff for strong performance.
• Manage budgets and control costs.
• Ensure compliance with safety and resort policies.

Skills

Leadership skills

Communication

Customer service

Problem-solving

Organisational skills

Teamwork

Education

Diploma in Hospitality Management

Job description

Overview

Provide overall leadership and management of the resort’s daily operations to ensure excellent guest experience, smooth service delivery, operational efficiency, and profitability.

Responsibilities

• Oversee daily resort operations, including front office, housekeeping, F&B, maintenance, landscaping, and guest services.
• Ensure a positive guest experience through smooth check-ins/outs, good service, and prompt handling of requests or complaints.
• Lead, train, supervise, and evaluate staff to ensure strong performance and teamwork.
• Prepare and manage staff duty rosters to ensure sufficient manpower.
• Work with the Group Managing Director to implement operational plans and business goals.
• Manage budgets, control costs, and monitor expenses to meet profitability targets.
• Inspect rooms, facilities, and public areas regularly to ensure cleanliness, safety, and proper maintenance.
• Coordinate with vendors and suppliers to ensure timely delivery of services and materials.
• Ensure compliance with safety rules, SOPs, resort policies, and relevant regulations.
• Review guest feedback and operational data to identify issues and implement improvements.
• Support marketing activities, promotions, and events to boost occupancy and revenue.
• Prepare regular operational reports for management.
• Perform any other tasks assigned by the superior.

Qualifications

• Strong leadership and people management skills.
• Excellent communication, interpersonal, and customer service abilities.
• Good understanding of hospitality operations, including front office, housekeeping, landscaping and F&B.
• Ability to handle guest complaints professionally and efficiently.
• Strong problem-solving, decision-making, and organisational skills.
• Basic understanding of food hygiene and safety practices.
• Knowledge of cost control, budgeting, and basic financial reporting.
• Able to work in a fast-paced environment.
• Punctual, reliable, and a good team player.
• Willing to work flexible hours, weekends, and public holidays.
• Minimum Diploma in Hospitality Management, Tourism, Business Administration or related field.
• Minimum 3–5 years working experience in hospitality operations, with at least 2 years in managerial role.
• Experience in resort operations is an added advantage.