Resilience Manager - MVB

Standard Chartered; Kuala Lumpur; Hybrid; MYR 180,000 - 300,000; Full time

Benefits offered by this job

Flexible working options

Continuous learning culture

Wellbeing resources

Job summary

Standard Chartered is seeking a Resilience Manager to embed resilience-by-design across its HKRS & GDC W programme. You will ensure technology recovery capabilities, controls, testing and plans meet internal resilience standards while enabling safe delivery of major infrastructure transformation.

You will coordinate with country resilience teams, regulators, and stakeholders across technology and business functions to strengthen operational readiness and respond decisively to incidents.

Qualifications

• Governance and regulatory alignment
• Coordination across Country, Business & Function
• Strong knowledge of operational resilience and crisis management
• Experience in risk management and incident response
• Ability to manage third-party resilience and dependencies
• Experience with change management and programme delivery

Responsibilities

• Lead implementation activities for resilience programmes across priority markets.
• Coordinate identification and mapping of critical services, processes, applications, infrastructure and dependencies.
• Develop recovery strategies aligned to disruption scenarios and cyber resilience.
• Ensure alignment between resilience capabilities, crisis management, and governance.
• Oversee regulatory engagement and governance reporting.
• Plan and execute recovery simulations and lessons learned for continuous improvement.
• Identify risks and remediation actions across markets and dependencies.

Skills

Governance

Coordination

Operational Resilience

Operational Risk

Change Management

Third Party Resilience

Crisis Management

Education

Bachelor’s degree in business, Technology, Risk Management, Or Related Discipline

Job description

• Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management.
• Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution.
• Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders.
• The Resilience Manager is accountable for embedding resilience-by-design across the HKRS & GDC W programme. The role ensures that technology recovery capabilities, controls, testing and plans meet internal resilience standards and external regulatory expectations, while enabling safe delivery of major infrastructure transformation.

Job Summary

• Group Resilience is responsible for enabling the Bank to anticipate, withstand, respond to, recover from, and learn from operational disruptions through a unified framework and capabilities to meet regulatory expectations and strengthen operational readiness. We continue to stay committed to enhancing and embedding resilience as a capability throughout the Bank, via a comprehensive approach which encompasses 3 key pillars: Resilience, Resolvability and Crisis Management.
• Operational Resilience ensures the safeguarding of the Bank’s critical business services and their supporting resources, ensuring they can function effectively during adverse events. Resolvability ensures the Bank can maintain continuity of critical operations and access to services in the event of severe stress or resolution, in line with regulatory expectations. Crisis Management provides the structures, capabilities, and coordination required to respond decisively to incidents, protect stakeholders, and stabilise the Bank during periods of heightened uncertainty. As a collective, these pillars support regulatory compliance, protect stakeholders, and reinforce the Bank’s reputation as a trusted and reliable institution.
• Group Resilience plays a pivotal role in supporting the Bank by implementing robust frameworks, monitoring risks, and maintaining compliance with evolving regulatory requirements. Through proactive planning, rigorous testing, and continuous improvement, we help to ensure the Bank remains resilient and well-positioned to serve our customers and stakeholders.
• The Resilience Manager is accountable for embedding resilience-by-design across the HKRS & GDC W programme. The role ensures that technology recovery capabilities, controls, testing and plans meet internal resilience standards and external regulatory expectations, while enabling safe delivery of major infrastructure transformation.

Key Responsibilities

MVB Implementation & Delivery

• Lead implementation activities for the MVB programme across priority markets.
• Coordinate identification and mapping of critical business services, processes, applications, infrastructure, and dependencies.
• Support development of recovery strategies aligned to severe but plausible disruption scenarios, including cyber-attacks and prolonged data centre outages.
• Ensure alignment between MVB capabilities, operational resilience frameworks, and crisis management arrangements.

Stakeholder & Country Coordination

• Partner with country resilience teams to understand local regulatory obligations and recovery expectations.
• Manage engagement with business, operations, technology, cyber, and infrastructure stakeholders.
• Balance global resilience objectives with local operational requirements and market constraints.

Regulatory & Governance Support

• Support regulatory engagement activities and responses relating to operational resilience and recovery preparedness.
• Ensure implementation aligns with expectations from regulators such as Monetary Authority of Singapore, Prudential Regulation Authority, and other applicable regulators.
• Prepare governance updates, implementation reports, risk assessments, and management presentations.

Testing & Recovery Readiness

• Oversee planning and execution of recovery simulations and cyber resilience exercises.
• Validate recovery capabilities, operational workarounds, and response procedures.
• Ensure lessons learned are tracked and integrated into continuous improvement activities.

Risk & Dependency Management

• Identify implementation risks, interdependencies, and recovery gaps across markets.
• Track remediation plans and escalations impacting resilience objectives or regulatory commitments.

Skills And Experience

• Governance
• Facilitating effective coordination between Country, Business & Function
• Operational and Technology Resilience
• Operational Risk
• Change Management Execution
• Third Party Resilience
• Crisis Management

Qualifications

Education

• Bachelor’s degree in business, Technology, Risk Management, Or Related Discipline

Technical & Domain Knowledge

• Operational Resilience Regulations and Industry Practices.
• Crisis Management and Incident Response Frameworks.
• Data Centre Resilience and Recovery Concepts.
• Service Dependency Mapping and Process Analysis.
• Governance And Risk Management Practices.

Certifications

• Professional Certifications Desirable: CBCP/ MBCI/ ISO 22301/ CISM/ CISSP/ ITIL

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

• Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
• Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
• Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.