RESIDENT RELATIONSHIP EXECUTIVE

Westlite Dormitory Management Sdn Bhd; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading provider of residential services in Johor Bahru is seeking a Resident Relationship Executive to oversee dormitory operations, manage occupancy reporting, and facilitate event planning. Ideal candidates have a diploma and 2-3 years of supervisory experience, along with strong communication skills in Malay and English.

Qualifications

• 2-3 years of supervisory experience.
• Able to work independently and lead a team.
• Possesses own transport.

Responsibilities

• Consolidate overall occupancy status report for the dormitory group.
• Monitor and manage reports by Senior and Enrolment officers.
• Coordinate with on-site Enrolment and Sales teams.

Skills

Communication skills

Interpersonal skills

Microsoft Office

Bilingual (Malay and English)

Education

SPM / STPM / Diploma

Job description

Resident Relationship Executive

Resident Relationship Executive oversees the Senior and Enrolment officer of the respective dormitories on daily report and audit report. In-charge of consolidating the status of the occupancy of each dormitory. Oversees and assists Resident Relationship officer/Senior Enrolment officer for Social Calendar activity. Update report and photo for Social Calendar activity in common folder for Communication team.

Responsibilities

• Consolidating of overall occupancy status report for the dormitory group.
• Ensuring that the enrolment officer of the respective dormitory is maintaining the in/out flow of residents’ info.
• Monitor all report manage by Senior and enrolment officer for daily, weekly, monthly and half-yearly documentation are properly updated and upload in common drive.
• Ensure all reports related to auditing are updated in shared folder by enrolment.
• Assist and back up Senior or Enrolment office job those on leave if back up partner are not available.
• Coordinate with on site Enrolment team and Sales team to obtain supporting document related to Work Permit of residents.
• Update system issue and manage ad hoc system problem. Plan for system improvement.
• Plan schedule for Physical Occupancy Index (POI).
• Manage monthly meetings with enrolment team and resident relationship officer.
• Ensure all hostel cards are properly recorded and updated for new check in or replacement.
• Monthly checking inventory record card, sticker and ribbon.
• Make ordering and open requisition form base on requirement enrolment and social activity item for all dorms.
• Discuss the monthly activity to confirm the date and month for each event.
• Prepare Social Calendar for dorm event and email to each dorm.
• Prepare the QR Scan survey report by quarterly and advise Resident Advisor / Dorm Manager to achieve the target.
• Conduct a meeting with Resident Advisor at least 2 days before event & banner/notice shall be hang out by Resident Advisor at least 2 weeks before event.
• Email request transportation for external event.
• Inform all Resident Advisor for internal and external event to fill in Risk Assessment 2 week before event and residents to submit indemnity form & attendance form before starting the event.
• Ensure all Resident Advisor submit the Risk Assessment and indemnity form to Resident Relationship Executive / Resident Relationship Officer.
• Ensure all events for the Social Calendar in the year are on the schedule and update the report in folder for Communication team.
• Assist Resident Relationship Manager for internal auditing of enrolment documents.
• Assist AGAM to compile and update Operation minute and schedule meeting. And any other tasks as assigned by the superiors.

Qualifications

• SPM / STPM / Diploma
• Knowledge of Microsoft Office applications
• Able to write and converse in Malay and English
• Good communication and interpersonal skills
• Able to work independently and lead a team
• Possesses own transport
• Experience: 2-3 years of supervisory experience