Reservations Supervisor

InterContinental 62s Group plc; Kampung Cendana; On-site; MYR 67,000 - 112,000; Full time

Job summary

InterContinental 62s Group plc is seeking a reservations professional in Kuala Lumpur to handle hotel bookings, respond to inquiries promptly, and up-sell to meet revenue targets.

The role requires strong knowledge of IHG products, regional properties, and local market trends, with at least 3 years in reservations/front office and some management experience. Local language skills are essential.

Qualifications

• Bachelor’s degree / higher education qualification/equivalent.
• Minimum of 3 years related experience including two years in reservations/front office and management.
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s); other languages preferred.

Responsibilities

• Responsible for hotel reservations and ensure call in or email inquiries are responded on timely manner.
• Actively up-sell to support Total Revenue target.
• Maintain a high level of product and service knowledge about all IHG Hotels & Resorts in the region.
• Prepare and execute action plans which increase reservation sales and associated business.
• Accept wait list reservations.
• Manage “no show” reservations by investigation and recording of same.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reservation sales report.
• Promote the Hotel’s (and IHG generally) products and services.
• Develop and maintain a regular pattern of sales calls.
• Process amendments to reservations such as extensions, early departures, etc.
• Record special billing arrangements for groups and conventions.
• Maintain knowledge of special rates/ offers/ promotions.
• Prepare reports as requested
• Perform other duties as assigned.

Skills

Reservations knowledge

Sales skills

Customer service

Education

Bachelor’s degree or higher

Job description

Your Day To Day

• Responsible for hotel reservations and ensure call in or email inquiries are responded on timely manner
• Actively up-sell to support Total Revenue target.
• Maintain a high level of product and service knowledge about all IHG Hotels & Resorts in the region.
• Prepare and execute action plans which increase reservation sales and associated business.
• Accept wait list reservations.
• Manage “no show” reservations by investigation and recording of same.
• Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval.
• Monitor reservation levels and inform Managers of current and future occupancy rates.
• Prepare reservation sales report.
• Promote the Hotel’s (and IHG generally) products and services.
• Develop and maintain a regular pattern of sales calls.
• Process amendments to reservations such as extensions, early departures, etc.
• Record special billing arrangements for groups and conventions.
• Maintain knowledge of special rates/ offers/ promotions.
• Prepare reports as requested
• Perform other duties as assigned.

What We Need From You

• Bachelor’s degree / higher education qualification/equivalent
• Minimum of 3 years related experience, including two years of reservations/front office experience and management experience
• Strong knowledge of local businesses and business trends required.
• Must speak local language(s).
• Other languages preferred.