Reservations & Revenue Specialist

Hilton Worldwide, Inc.; Malacca City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading global hospitality company is seeking a Reservation Agent to maximize room sales and provide exceptional guest services. The role requires a university graduate with a passion for hospitality and a strong command of English and Chinese. Responsibilities include managing reservations, ensuring accurate information, and maintaining high service standards. This position offers an opportunity to grow within a supportive team dedicated to creating remarkable experiences.

Qualifications

• University graduate.
• Excellent command of written and spoken English and Chinese.
• Good interpersonal and communication skills.

Responsibilities

• Maximize room sales and revenue for the hotel.
• Check daily all new reservations, and ensure correct information.
• Maintain high level guest service standards.
• Develop the Reservations and Group & Tour teams.

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Sense of urgency

Discipline

Interpersonal skills

Communication skills

Education

University graduate

Job description

A leading global hospitality company is seeking a Reservation Agent to maximize room sales and provide exceptional guest services. The role requires a university graduate with a passion for hospitality and a strong command of English and Chinese. Responsibilities include managing reservations, ensuring accurate information, and maintaining high service standards. This position offers an opportunity to grow within a supportive team dedicated to creating remarkable experiences.