Reservations Manager (Pre-Opening) - Waldorf Astoria

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading global hospitality company is seeking a warm and enthusiastic Reservations Manager to ensure exceptional guest experiences at the Waldorf Astoria Kuala Lumpur. The ideal candidate will have a proven track record in reservations, excellent communication skills, and experience in a luxury hotel environment. Responsibilities include managing reservations, providing service excellence, and supporting revenue growth through upselling techniques. Join our team and contribute to creating unforgettable moments for our guests.

Qualifications

• Proven track record in reservations or revenue management.
• Strong leadership and team management skills.
• Ability to analyze financial data and forecast demand.
• Customer-focused approach to enhance guest satisfaction.

Responsibilities

• Deliver exceptional service to guests.
• Manage reservations and guest records accurately.
• Utilize reservation systems for daily operations.
• Promote hotel services to enhance guest satisfaction.

Skills

Guest service excellence

Proficient communication

Attention to detail

Multilingual proficiency

Education

Experience in 5-star luxury hotel

Familiarity with pre-opening environments

Tools

Reservation systems

Hotel management software

Job description

Reservations Manager (Pre-Opening) – Waldorf Astoria

Job Number: HOT0C23U

Work Locations

Waldorf Astoria Kuala Lumpur, 73, Jalan Raja Chulan, Bukit Bintang, Kuala Lumpur 50200

Overview

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

Are you someone who loves creating memorable experiences for guests?

We are looking for a warm and enthusiastic Reservations Manager to join our close-knit team. In this role, you will ensure every reservation is handled with care and precision, while also using your charm and skills to maximize room sales through proactive selling and up-selling techniques.

If you have a passion for hospitality, a keen eye for detail, and a heart for service, we would love to welcome you to our family. Apply now and join us to continue creating unforgettable moments for our guests.

What will I be doing?

• Deliver exceptional service by proactively anticipating and meeting guest needs and preferences.
• Respond to inquiries and resolve concerns with professionalism, empathy, and efficiency, ensuring every guest enjoys a memorable and positive experience.
• Demonstrate clear, confident, and effective communication across all levels – engaging professionally with guests, team members, and cross‑functional departments.
• Proficiency in multiple languages is a highly valuable asset that enhances guest experience and team collaboration.
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Attention to Detail

• Demonstrate a high level of accuracy in managing reservations, special requests, and guest records.
• Ensure precise documentation and reporting to support smooth and efficient daily operations.
• Promote hotel services and amenities to enhance guest satisfaction while contributing to revenue growth; identify and act on opportunities for upselling and cross‑selling in a confident and guest‑focused manner.
• Address guest concerns with urgency and care, striving to exceed expectations and contribute to an exceptional overall guest experience.

Technical Proficiency

• Use reservation systems and hotel management software to support daily operations.
• Adapt quickly to new technologies and digital tools that enhance efficiency and streamline workflows.
• Provide ongoing training and development opportunities to cultivate a high‑performance, collaborative culture.
• Contribute valuable insights to strategic initiatives focused on attracting new guests and enhancing loyalty among existing ones.

Financial Acumen

• Manage departmental budgets and accurately forecast demand.
• Analyze financial data to optimize performance and support broader business objectives.

Qualifications

• Demonstrates a strong track record in reservations or revenue management within a prestigious 5‑star luxury international hotel chain, with proven expertise in delivering high standards of service and operational excellence.
• Demonstrates familiarity with pre‑opening environments, contributing valuable insights and adaptability during the setup and launch phase. Experience in hotel pre‑openings is considered a notable advantage.
• Demonstrates effective leadership and team management by inspiring, guiding, and empowering the reservations team to achieve operational excellence. Foster a collaborative environment that encourages growth, accountability, and high performance.
• Demonstrates excellent communication and interpersonal abilities to engage effectively with guests, team members, and stakeholders. Build strong relationships and foster collaboration to ensure smooth operations and exceptional service delivery.
• Demonstrates proficiency in using reservation systems and revenue management tools to support accurate forecasting, optimize room inventory, and enhance operational efficiency.
• Demonstrates the ability to interpret data effectively and translate insights into strategic decisions. Support revenue optimization, operational efficiency, and guest satisfaction through data‑driven planning.
• Demonstrates a customer‑focused approach by consistently prioritizing guest satisfaction. Strive to enhance the overall guest experience through personalized service, attention to detail, and proactive support.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full‑service hotels and resorts to extended‑stay suites and mid‑priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!