Reservations Executive (Urgent Hiring)

Asian Trails; Kuala Lumpur; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading destination management company in Kuala Lumpur is seeking a Reservation Executive (Inbound) to manage the reservation process for travel requests from agents worldwide. Responsibilities include preparing offers, coordinating with suppliers, and maintaining strong relationships. Ideal candidates will have a diploma or degree in hospitality, at least one year of experience in travel & tourism, and strong English communication skills. The role offers competitive salary and career growth opportunities.

Benefits

Competitive salary and performance-based incentives

Opportunities for career growth

Comprehensive training and support

Dynamic multicultural work environment

Qualifications

• Minimum 1 year experience in a travel & tourism company, preferably DMC or Inbound tourism.
• Strong verbal and written English communication skills.
• Essential knowledge of Malaysia and Singapore destinations.

Responsibilities

• Responsible for reservations and quotations for individual and group travel.
• Create and advise on tailor-made travel packages.
• Coordinate with departments for accommodation and payment matters.
• Maintain excellent business relationships with suppliers and customers.

Skills

Reservations and quotations

Tailor-made travel packages

Business relationship maintenance

Knowledge of Malaysia and Singapore

Good command of English

Education

Diploma/Degree in hospitality and tourism

Tools

Destination Management software

Microsoft Office applications (Excel, Word, Outlook)

Job description

Since our inception in 1999, Asian Trails has grown to become the leading destination management company in Asia with full-service operations in countries across East and South East Asia. Our portfolio of services is highly diverse and includes wholesale leisure arrangements, meeting and conference organization, team building, incentive travel, airport transfers, hotel bookings and a range of tour packages that includes cultural, historical, social and adventure-based programs.

Headquartered in Bangkok, we operate in Cambodia, China, Indonesia, Laos, Malaysia, Singapore, Myanmar, Thailand and Vietnam. Our specialist destination management professionals provide the best leisure and travel services available on the market. We take our leisure guests beyond the window of a tour bus to the Real Asia so that they smell, taste, touch and experience the beating heart of every place they visit.

Purpose of the role

Asian Trails’ Reservation Executive (Inbound) is a key component of the complete reservation process including starting from receiving requests from travel agents abroad e.g. Europe/Asia countries; preparing offers and quotations, timely follow-up and booking of all services with our branch offices, hotels and suppliers in Malaysia and Singapore. Based in Kuala Lumpur, you are also responsible for timely preparing and booking all travel-related services with hotels and other suppliers as well as the invoicing process and payment collection.

You will play an important role to:

• Responsible for reservations and quotations, both for individual as well as group travel requests of all travel-related requirements
• Creating and advising tailor‑made travel packages and ensuring all relevant data is uploaded in Asian Trails’ administration system appropriately
• Coordination with Contracting, Operations and Finance departments for accommodations, land services and payment booking related matters
• Maintaining excellent business relationships with suppliers and customers

To be successful in this role, you will need to have:

• Diploma/Degree in the hospitality and tourism industry
• Min 1 year experience in a travel & tourism company, preferably DMC or Inbound tourism
• Good command of English – both verbally and in writing – is essential
• Knowledge of Malaysia and Singapore and its destinations is a must
• Experience with Destination Management software and excellent command of Microsoft Office applications (Excel, Word, Outlook) is an advantage

Benefits

• Competitive salary and performance-based incentives
• Opportunities for career growth and development within a leading travel company
• Comprehensive training and support to enhance job skills and knowledge
• A dynamic and multicultural work environment with a focus on teamwork and collaboration