Reservations Executive

Mykey Global; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A property management company in Kuala Lumpur is seeking a candidate proficient in customer service and communication for a front desk role. The ideal applicant will assist guests in selecting accommodations, handle reservations, process payments, and resolve booking issues. Strong multitasking abilities and fluency in multiple languages are advantageous. This position is based at Millerz Square, ensuring dynamic interactions with clients and guests.

Qualifications

• Strong communication and customer service skills essential.
• Experience in handling room reservations preferred.
• Ability to work in a fast-paced environment.

Responsibilities

• Assist customers in choosing from various property options.
• Make reservations based on customers' needs and budgets.
• Check availability of accommodation for customer travel dates.
• Process payments and send confirmation to customers.
• Resolve any issues with bookings or reservations.
• Answer guest questions related to reservations and payments.
• Support customers needing to amend or cancel reservations.

Skills

Phone Etiquette

Communication

Customer Service

Multitasking

Interpersonal Skills

Fluency in Multiple Languages

Job description

This position requires candidate to be based at Millerz Square @ Old Klang Road, Kuala Lumpur

Qualifications & Experience

• Phone Etiquette, Communication, and Customer Service skills.
• Experience in handling room reservations.
• Front Desk Duties
• Strong organizational and multitasking abilities.
• Excellent interpersonal skills.
• Fluency in multiple languages is an advantage.

Tasks & Responsibilities

• Assisting and advising customers who may be choosing from a variety of properties options.
• Making reservations for customers based on their various requirements and budget.
• Checking the availability of accommodation on the customers’ desired travel dates.
• Processing payments and sending confirmation details to customers.
• Sorting out any issues that may arise with bookings or reservations.
• Answering any questions guests might have about the reservation, arrival, payment process.
• Providing support to customers who may need to amend or cancel a reservation.