Reservation Manager: Guest Experience & Revenue Optimizer

Berjaya Hospitality Group; Penang; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading hospitality organization in Malaysia is seeking an experienced Reservation Manager to oversee the reservation process, manage inquiries, and enhance customer service. The ideal candidate will possess a Bachelor's degree in Hospitality Management and proven experience in the hospitality industry. Strong communication and organizational skills are essential for anticipating guest needs and resolving issues effectively.

Qualifications

• Proven experience in reservation management within the hospitality industry.
• Familiarity with reservation systems and software.
• Ability to handle guest concerns and resolve issues effectively.

Responsibilities

• Manage all aspects of the reservation process.
• Monitor room inventory to maximize occupancy rates.
• Respond to guest inquiries about room options and rates.

Skills

Communication skills

Organizational skills

Customer service

Multitasking

Education

Bachelor's degree in Hospitality Management

Job description

A leading hospitality organization in Malaysia is seeking an experienced Reservation Manager to oversee the reservation process, manage inquiries, and enhance customer service. The ideal candidate will possess a Bachelor's degree in Hospitality Management and proven experience in the hospitality industry. Strong communication and organizational skills are essential for anticipating guest needs and resolving issues effectively.