Reservation Coordinator

Play Management; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A hospitality management company in Selangor is looking for a Reservation Coordinator to handle bookings and ensure guest satisfaction. Key responsibilities include managing reservations, coordinating with vendors, offering customer support, analyzing sales performance, and collaborating with marketing teams to attract customers. Ideal candidates should be proficient in English and Bahasa Malaysia, with experience in sales, customer service, and strong communication skills. The role promotes a fun office culture with various employee benefits.

Benefits

Entitled to all Selangor public holidays

Eligible commission upon confirmation

Medical benefit coverage

Free stay per year at company-managed properties

Fun and relaxed office culture

Monthly team-building activities

Free flow of beverages and snacks

Qualifications

• Experience in corporate sales and customer service preferred; hotel experience is a plus.
• Outgoing personality and strong communication skills are essential.
• Able to work in a fast-paced environment and maintain quality.
• Comfortable working shifts, including weekends and public holidays.

Responsibilities

• Manage bookings and reservations for villa and hotel properties.
• Coordinate with vendors and partners to meet operational needs.
• Serve as the main point of contact for guests, handling inquiries.
• Track and report sales performance, supporting management strategies.
• Work with marketing to execute strategies that attract guests.
• Assist with group bookings and events.

Skills

Proficient in English

Proficient in Bahasa Malaysia

Customer service skills

Sales experience

Team player

Ability to work independently

Proficiency in Microsoft Excel and Word

Outgoing personality

Job description

Reservation Coordinator (With Commission)

Booking Management & Coordination
Manage bookings and reservations for villa and hotel properties, ensuring smooth operations and a positive guest experience. Coordinate closely with site teams, vendors, partners, and suppliers to ensure room readiness, service quality, and guest satisfaction.

Vendor & Partner Coordination
Liaise with vendors, suppliers, and external partners to coordinate operational needs, resolve service issues, and ensure timely delivery of required services or products. Maintain good working relationships to support smooth daily operations.

Customer Service
Serve as the main point of contact for guests by handling inquiries, providing support, and resolving issues throughout their stay. Ensure prompt and professional responses to booking requests, complaints, and feedback through phone, email, and online platforms.

Sales Reporting & Performance Analysis
Track, analyze, and report sales performance, including booking trends, occupancy rates, and revenue. Support management in reviewing pricing strategies and promotional plans based on performance data.

Collaboration with Marketing
Work closely with the marketing team to execute online and offline marketing strategies to attract guests. Manage promotions and partnerships with Online Travel Agencies (OTAs) such as Agoda, Booking.com, and others to increase visibility and bookings.

Event & Group Booking Coordination
Assist with group bookings and special events by coordinating with internal teams, vendors, and partners to meet guests’ requirements. Ensure all arrangements are properly planned, communicated, and executed.

Sales Allocation & Sales Achievement
Manage the systematic filtering and allocation of guest inquiries. Review inquiry details to understand guests’ needs and ensure each inquiry is effectively followed up. Actively engage in sales activities, follow up on leads, generate new business opportunities, and work towards achieving individual and team sales targets.

Requirements

Proficient in English and Bahasa Malaysia; Mandarin is an added advantage

Proven experience in corporate sales and customer service; experience in the hotel or homestay industry is a plus

Outgoing personality; enjoys interacting and communicating with customers

Strong team player with high commitment and ability to perform under pressure

Able to work independently, mobile, and maintain consistent work quality

Highly committed with a strong sense of urgency toward deadlines

Comfortable working in a fast‑paced, dynamic, and growing environment where accountability, quality, and timeliness are key

Proficient in Microsoft Excel, Word, and other basic computer skills

Willing and able to work shifts, including weekends and public holidays

Employee Benefits

Entitled to all Selangor public holidays

Eligible commission upon confirmation

Medical benefit coverage upon confirmation

Free stay per year at any company‑managed property upon confirmation

Fun and relaxed office culture

Background music in the office and casual dress code

Monthly team‑building activities or sports sessions

Free flow of coffee, tea, soft drinks, snacks, and instant noodles

Office is accessible via MRT Surian Station

Surrounded by variety of shops and eateries