Research Operations Lead

SEEK; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading organization in research operations in Kuala Lumpur is seeking a leader to manage and improve their Research Operations function. You'll drive initiatives that enhance systems and culture, lead a team, and partner with various stakeholders to excel in research integration. This position offers a flexible hybrid work environment and aims to foster inclusion and well-being.

Benefits

Annual Performance Bonus Plan

Flexible hybrid working

Mental health support sessions

Professional development sessions

Qualifications

• Proven leadership experience and people management in operational or research role.
• Demonstrated experience improving ways of working and culture.
• Strong capability managing priorities and driving peer alignment.

Responsibilities

• Identify and advocate for research operations excellence initiatives.
• Lead initiatives ensuring on-time quality delivery.
• Drive adoption through strong leadership and clear communication.

Skills

Leadership experience

People management

Communication skills

Problem-solving

Adaptability

Job description

Job Description

Lead and manage our Research Operations function, ensuring researchers and designers at SEEK work more efficiently, effectively and with greater impact. Drive initiatives around systems, tooling and culture that make research scalable and accessible across the organisation. You'll lead a team, mentor Research Operations Specialists and partner with leaders across Research, Design and Product to embed research excellence into SEEK's product development practice.

Key responsibilities

• Strategic leadership: identify, scope, prioritise and advocate for research operations excellence initiatives;
• Delivery management: lead initiatives with your team ensuring on-time, quality delivery whilst removing blockers and providing guidance;
• Cross-functional partnership: deliver leadership-level initiatives partnering with peers to solve problems and achieve outcomes;
• Change management: drive adoption through strong leadership, empathy and clear communication;
• Tooling oversight: ensure all tooling is efficient, safe and secure whilst ethically protecting user data;
• Team development: grow and develop operational specialists through supportive environment, mentoring and coaching;
• Budget management: support research budget management, planning ahead and measuring monthly progress; and
• Performance measurement: measure and report on research health including project types, market coverage and insight success.

Qualifications

Essential requirements

• Proven leadership experience and people management in operational or research role;
• demonstrated experience improving ways of working and culture;
• strong capability managing priorities and driving peer alignment;
• strong capability working through complexity, ambiguity and trade-offs; and
• strong English proficiency and communication skills.

Desirable

• User experience and research experience (advantageous but not essential); and
• demonstrated experience working at scale across multiple regions.

Additional Information

Permanent Perks

• Annual Performance Bonus Plan
• Support of flexible hybrid working, including a mix of office and work from home days depending on your role.
• SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Professional development sessions with industry leading guest speaker

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.