General Manager

TestHiring; Iskandar Puteri; On-site; MYR 300,000 - 400,000; Full time

Job summary

A leading fitness facility in Johor, Malaysia, seeks an experienced manager to oversee daily operations and drive growth. Responsibilities include leading a team, managing budgets, and enhancing customer satisfaction through strategic initiatives. The ideal candidate holds a relevant Bachelor's degree and has 2-5 years of experience in fitness management. Strong interpersonal skills and the ability to engage members are essential. This role offers a dynamic environment with opportunities for growth and development.

Qualifications

• 2–5 years of experience in fitness center or wellness facility management.
• Strong understanding of fitness industry trends and member engagement strategies.
• Valid first aid and CPR certification required.

Responsibilities

• Oversee daily operations ensuring safety and service standards.
• Develop strategic plans for membership growth and revenue optimization.
• Lead, train, and mentor fitness staff.

Skills

Operational leadership

Customer service excellence

Team leadership

Budget management

Communication skills

Education

Bachelor’s degree in Business Administration, Sports Management, Fitness Science

Tools

Microsoft Office Suite

Fitness management software (e.g., Mindbody, Club OS)

Job description

Responsibilities

• Oversee all daily operations of the fitness facility, ensuring smooth execution and adherence to safety, hygiene, and service standards


• Develop and implement strategic plans to drive membership growth, retention, and revenue optimization


• Lead, train, and mentor a team of fitness instructors, front desk staff, and support personnel; conduct performance reviews and foster a culture of accountability and excellence


• Manage budgeting, financial reporting, and cost control, including vendor negotiations and expense monitoring


• Ensure compliance with local health, safety, and regulatory requirements, including licensing and insurance


• Design and execute member engagement programs, events, and promotional campaigns to enhance customer satisfaction and brand loyalty


• Monitor key performance indicators (KPIs) such as member acquisition, churn rate, class attendance, and revenue per member


• Collaborate with corporate headquarters on brand initiatives, marketing strategies, and operational updates


• Act as the primary point of contact for members, stakeholders, and local partners, ensuring exceptional customer service and relationship management

Qualifications

• Bachelor’s degree in Business Administration, Sports Management, Fitness Science, or a related field


• 2–5 years of progressive experience in fitness center or wellness facility management, with proven success in operational leadership


• Strong understanding of fitness industry trends, member engagement strategies, and customer service excellence


• Demonstrated ability to manage budgets, analyze financial data, and drive profitability


• Experience in team leadership, staff training, and performance management


• Excellent communication, interpersonal, and problem-solving skills


• Proficient in Microsoft Office Suite and fitness management software (e.g., Mindbody, Club OS, or similar)


• Valid first aid and CPR certification; additional certifications such as NASM, ACE, or ISSA are highly advantageous


• Fluent in English and Bahasa Malaysia; additional regional language proficiency is a plus


• Willingness to work flexible hours, including weekends and evenings, to align with member schedules