Representative - Inside Sales

WESCO Distribution; Kuala Lumpur; On-site; MYR 60,000 - 75,000; Full time

Job summary

A leading distribution company in Kuala Lumpur seeks an Inside Sales Representative to manage regional and international sales orders, collaborating with the outside sales team to enhance the customer buying experience. The ideal candidate will have at least 3 years of inside sales experience, a background in Business or Supply Chain, and strong communication skills. Proficiency in Microsoft Excel and a knowledge of the IT industry is preferred.

Qualifications

• 3+ years of experience in inside sales and order management.
• Experience managing the full sales order chain including quotations and international shipping.
• Preferred experience in IT industry or with IT network infrastructure.

Responsibilities

• Obtain and manage sales orders through email and phone.
• Increase orders by suggesting related items and explaining features.
• Prepare and follow up on quotations to secure orders.

Skills

Communication skills

Collaboration skills

Customer engagement

Upselling

Attention to detail

Education

Degree or diploma in Business or Supply Chain/Logistics

Tools

Microsoft Excel

Job description

As a Representative - Inside Sales, you will obtain, create, up-sell and execute sales orders, creating customer satisfaction and adding value to the customer's buying experience. You will manage and execute the full process for regional and international sales orders. You will collaborate with the outside sales team to increase sales of the Company's products and/or services and ensure goals are being met.

Responsibilities

• Obtain orders through email and telephone calls, verifies and enters items, transfers orders to fulfilment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications

• Degree or diploma holder in Business, Supply Chain/Logistics or Equivalent.
• At least 3 years of experience with inside sales and order management; APAC regional experience preferred.
• Experience managing full sales order chain: Engage with regional suppliers to generate quotations, manage international shipping/freight (CIS), familiar with Incoterms, delivery (DDP), taxes/VAT.
• Ability to upsell, market concepts and recommend products to existing accounts
• Strong communication and collaboration skills, able to engage with customers, suppliers and internal stakeholders across the region.
• Experience from IT industry, such as Systems Integrators or IT Suppliers preferred.
• Familiar with equipment, parts and supplies for IT network infrastructure or Data Centers will be an advantage.
• Strong proficiency with Microsoft Excel.
• Ability to multi-task, attention to detail and work in a team environment.
• Ability to work independently with general supervision.
• Office location is at Menara Suezcap 2 KL Gateway.