Representative - Inside Sales

WESCO Distribution; George Town; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading distribution company in George Town, Malaysia is seeking a Representative - Inside Sales to boost sales through direct customer interactions. The ideal candidate will have sales experience, exceptional communication skills, and be adept in suggesting related products. Responsibilities include obtaining orders, enhancing customer satisfaction, and collaborating with outside sales teams. This position provides a unique opportunity for growth in a supportive team environment.

Qualifications

• 2-4 years in sales and sales administration experience.
• Ability to perform multiple tasks simultaneously and work independently.
• Clear verbal and written communication skills.

Responsibilities

• Obtain orders through email and telephone calls.
• Increase orders by suggesting related items.
• Identify continuous improvement opportunities.

Skills

Sales knowledge

Customer interaction

Attention to detail

Communication

Proactive selling

Education

High School Degree or Equivalent

Bachelor’s Degree (preferred)

Tools

Microsoft Office

Job description

As a Representative - Inside Sales, you will interact with existing customers, to increase sales of the Company's products and/or services. You will obtain, create, and up-sell orders, creating customer satisfaction and adding value to the customer's buying experience. You will focus on proactive selling techniques to add business or expand current book of accounts. You will collaborate with outside sales to ensure goals are being met.

Responsibilities

• Obtains orders through email and telephone calls, verifies and enters items, transfers orders to fulfillment, explains stock-outs and expected delivery dates.
• Increases orders by suggesting related items, explaining features, and checks customer’s buying history.
• Owns, qualifies and develops opportunities passed from marketing, outside sales, and national accounts.
• Identifies ways for continuous improvement of processes.
• Prepares, generates, and follows up on verbal or written quotations to secure orders, or determine reason for loss of order.
• Reviews open customer order reports and takes action on open items, including those items that may be at risk in meeting customer’s promised delivery date.
• Maintains distribution system backorder report, associated customer expediting report and notices, and customer notification.
• Reports industry trends, competitive pricing and customer feedback to management.

Qualifications

• High School Degree or Equivalent required; Bachelors’ degree preferred
• Requires knowledge and experience in sales and sales administration; still acquiring higher level knowledge and skills, however fully competent and productive professional contributor (2-4 years)
• Familiar with Microsoft Office, and ability to perform basic computer skills
• Ability to perform multiple tasks simultaneously
• Working in team environment
• Communicate clearly, both verbally and in written form
• Attention to detail
• Ability to prospect and market concepts to existing and potentially new accounts
• Take action and solve a range of problems that may be difficult but are not typically complex
• Identify and define problems and possible solutions independently; chooses among existing solutions
• Ability to work independently with general supervision
• Ability to travel 0% - 25%