Remote Travel Experience Specialist

Prestige Travel Agency by Mich; Remote; MYR 100,000 - 150,000; Full time

Job summary

A travel agency is seeking a Travel Customer Experience Representative to support clients throughout their travel journey. This role involves responding to inquiries, assisting with bookings, and resolving concerns with empathy. The ideal candidate will have strong communication skills and prior customer service experience, preferably in the travel industry. This is a fully remote position offering flexible work, career growth opportunities, and travel perks.

Benefits

Fully remote, flexible work environment

Career growth opportunities

Travel perks and industry discounts

Training and ongoing support

Qualifications

• Customer service experience required; travel or hospitality experience preferred.
• Comfortable with technology and learning booking systems and CRM tools.
• Passion for travel and client-focused service.

Responsibilities

• Respond to customer inquiries via phone, email, and messaging platforms.
• Assist clients with travel bookings, modifications, cancellations, and special requests.
• Resolve customer concerns with empathy and effective problem-solving.

Skills

Excellent written and verbal communication skills

Customer service experience

Strong organizational skills

Comfortable with technology

Ability to work independently

Job description

A travel agency is seeking a Travel Customer Experience Representative to support clients throughout their travel journey. This role involves responding to inquiries, assisting with bookings, and resolving concerns with empathy. The ideal candidate will have strong communication skills and prior customer service experience, preferably in the travel industry. This is a fully remote position offering flexible work, career growth opportunities, and travel perks.