Remote Technical Support Specialist

Zebra Technologies; Penang; Hybrid; MYR 35,000 - 55,000; Full time

Job summary

A tech innovator company is looking for a Customer Service Representative to troubleshoot customer issues and provide technical solutions in a hybrid setting. The ideal candidate should have a Bachelor's Degree and 1-3 years of experience, with strong communication and customer service skills. Responsibilities include documenting interactions and collaborating with the team to resolve issues. Embrace a fulfilling career and make an impact daily in a supportive environment.

Qualifications

• 1-3 years of demonstrated working experience required.
• Basic computer literacy and knowledge of the Microsoft Office Package.
• Ability to articulate technical issues in simple terms.

Responsibilities

• Communicate basic technical solutions to customers.
• Fully document customer interactions in real-time.
• Collaborate with fellow technicians to solve problems.

Skills

Communication skills

Customer service

Education

Bachelor's degree or Associate Degree (Technical Degree)

Tools

Microsoft Office

Job description

A tech innovator company is looking for a Customer Service Representative to troubleshoot customer issues and provide technical solutions in a hybrid setting. The ideal candidate should have a Bachelor's Degree and 1-3 years of experience, with strong communication and customer service skills. Responsibilities include documenting interactions and collaborating with the team to resolve issues. Embrace a fulfilling career and make an impact daily in a supportive environment.