Remote Technical Solution Architect

Jobgether; Remote; MYR 250,000 - 300,000; Full time

Job summary

A technology partnership firm is seeking a Functional Solution Architect for a remote role in Malaysia. This position involves enhancing collaboration with clients by translating complex processes into tailored solutions. Responsibilities include leading discovery sessions, crafting functional designs, and ensuring customer satisfaction. The ideal candidate has significant experience in SaaS implementations within retail or consumer goods and is adept at managing customer relationships and driving technical solutions. Competitive benefits and a flexible workspace are offered.

Benefits

401(k), Health, Dental, Vision coverage

9 Paid Holidays per Year

Discretionary Time Off

Paid Parental Leave

Opportunities for career advancement

Flexible work environment and autonomy

Qualifications

• Experience in functional consulting or SaaS implementation role.
• Comfort operating in ambiguity and shaping processes.

Responsibilities

• Lead functional discovery sessions to understand customer workflows.
• Serve as the primary owner for customer implementations.
• Translate business requirements into functional solution designs.
• Guide customers through data onboarding and validation.
• Act as a bridge between customers and Product teams.

Skills

5–8+ years of experience in retail, apparel, footwear, or consumer goods

Hands-on experience configuring SaaS platforms

Strong analytical skills

Excellent communication skills

Client-facing role experience

Job description

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Functional Solution Architect - REMOTE. In this role, you will play a critical part in enhancing the way our partner collaborates with their clients. Your expertise will be key in translating complex customer processes into tailored solutions, ensuring high adoption rates throughout the customer lifecycle. You will be responsible for driving discovery sessions, crafting functional designs, and engaging directly with customers to optimize their experiences. The impact of your work will contribute to a more efficient workflow for product teams and improve client satisfaction as they implement innovative digital solutions.

Accountabilities

• Serve as the primary functional owner for assigned customer implementations from discovery through post-go-live optimization
• Build trusted relationships with customer stakeholders across merchandising, design, and sales roles
• Lead functional discovery sessions to understand customer workflows, requirements, pain points, and KPIs
• Translate business requirements into functional solution designs aligned with platform capabilities
• Define scalable configurations balancing customer specificity with long-term maintainability
• Configure the platform directly or lead implementation teams on configuration
• Validate configurations through functional testing and support user acceptance testing
• Troubleshoot functional and configuration-related issues during implementation and after go-live
• Define and document data models that support customer processes
• Guide customers through data onboarding, including data cleanup, mapping, validation, and migration
• Partner with technical teams to support integrations and data flows
• Develop and deliver training sessions, workshops, and enablement materials
• Monitor customer adoption and success metrics post-launch
• Act as a bridge between customers and Product teams during implementations
• Support early validation or rollout of new functional capabilities with customers
• Partner closely with Product and Engineering to align solutions with standards
• Contribute to internal best practices for functional implementations
• Support pre-sales discovery and demonstrations as a functional subject matter expert

Requirements

• 5–8+ years of experience in retail, apparel, footwear, or consumer goods in a functional consulting or SaaS implementation role
• Hands‑on experience configuring SaaS platforms, including workflows and data models
• Experience working directly with customers in a client‑facing role, leading workshops and training
• Strong analytical, documentation, and communication skills
• Comfort operating in ambiguity and shaping internal processes in a growing organization

Benefits

• 401(k), Health, Dental, Vision coverage
• 9 Paid Holidays per Year
• Discretionary Time Off
• Paid Parental Leave
• Opportunities for career advancement
• Flexible work environment and autonomy