Remote Service Delivery Engineer (L1)

NTT Communications; Kuala Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A leading technology services company seeks a Service Delivery Client Engineering - Engineer (L1) for remote technical support, primarily focusing on incident resolution in networking and collaboration tools. The ideal candidate should hold a degree in IT or a related field and possess knowledge of networking protocols and troubleshooting. This role also offers opportunities for growth within a diverse, team-oriented environment.

Qualifications

• Knowledge of networking concepts and protocols such as TCP/IP, DNS, DHCP.
• Familiarity with Windows and macOS operating systems.
• Displays problem-solving and analytical skills.

Responsibilities

• Provide prompt and efficient technical support to clients.
• Document all incidents and service requests accurately.
• Monitor network performance and conduct routine maintenance.

Skills

Troubleshooting skills

Customer service orientation

Analytical skills

Networking concepts knowledge

Ability to communicate technical concepts

Education

Bachelor's degree in IT or related field

Relevant IT certifications (CCNA, CompTIA)

Tools

Network monitoring tools

Remote desktop tools

Job description

A leading technology services company seeks a Service Delivery Client Engineering - Engineer (L1) for remote technical support, primarily focusing on incident resolution in networking and collaboration tools. The ideal candidate should hold a degree in IT or a related field and possess knowledge of networking protocols and troubleshooting. This role also offers opportunities for growth within a diverse, team-oriented environment.