Remote Operations Lead — Customer Service (10 Markets)

Collars Consultancy Pte. Ltd.; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A consultancy firm in Kuala Lumpur is seeking a Customer Service Executive to manage day-to-day operations across 10 markets. The role involves creating and automating workflows while enhancing customer satisfaction. Candidates should possess a degree and have 4-6 years of experience in customer service or equivalent operations roles. Excellent English communication and proficiency in Google Sheets are required. This position offers a competitive salary, full remote work, and opportunities for training and career growth.

Benefits

Paid leave up to 30 days

Opportunities for training and career growth

Fast-paced, supportive work environment

Qualifications

• 4 - 6 years of experience in customer service or equivalent operations roles in tech, finance, or fast-paced corporate environments.
• Proficient in Google Sheets and quick to learn new tools.
• Excellent English communication skills, able to present findings and collaborate with senior stakeholders.

Responsibilities

• Learn and manage the day-to-day operations of CS teams that are operating across 10 markets.
• Create, improve, and automate the workflows of the team.
• Increase customer satisfaction.

Skills

Customer service expertise

Detail-oriented

Proactive attitude

Adaptability

Excellent communication skills

Problem-solving

Education

Degree in a relevant field

Tools

Google Sheets

Job description

A consultancy firm in Kuala Lumpur is seeking a Customer Service Executive to manage day-to-day operations across 10 markets. The role involves creating and automating workflows while enhancing customer satisfaction. Candidates should possess a degree and have 4-6 years of experience in customer service or equivalent operations roles. Excellent English communication and proficiency in Google Sheets are required. This position offers a competitive salary, full remote work, and opportunities for training and career growth.