Remote Multilingual Crypto Tech Support Pro

SupportYourApp; George Town; Remote; MYR 100,000 - 150,000; Full time

Job summary

A Support-as-a-Service company is looking for a Customer Support Consultant in Malaysia. Responsibilities include providing exceptional support via chats and emails, building customer relationships, and meeting KPIs. Candidates should be native Chinese speakers with upper intermediate English and at least 6 months of experience. The role offers flexible remote working conditions and training opportunities.

Benefits

Flexible schedule

Opportunity to work fully remotely

Paid training

Work-life balance

Good bonuses for referring friends

Qualifications

• At least 6 months of experience in a customer support role.
• Experience with live chats and emails.
• Personal or professional experience in crypto.

Responsibilities

• Provide exceptional customer support via chats and emails.
• Build positive relationships with customers.
• Meet team KPIs.

Skills

Native Chinese

Upper intermediate English (B2 level)

Analytical skills

Research skills

Positive attitude

Responsible attitude

Tools

CRM systems

Salesforce

Zendesk

Job description

A Support-as-a-Service company is looking for a Customer Support Consultant in Malaysia. Responsibilities include providing exceptional support via chats and emails, building customer relationships, and meeting KPIs. Candidates should be native Chinese speakers with upper intermediate English and at least 6 months of experience. The role offers flexible remote working conditions and training opportunities.