Remote Mandarin Customer Service Specialist — Night Shifts

Devloit; Johor; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider is looking for a Customer Service Representative in Johor, Malaysia. The position requires fluency in Mandarin and English, with responsibilities including handling inquiries, providing solutions, and maintaining records. Ideal candidates possess strong communication skills and are flexible to work rotational shifts, including nights and weekends. Both experienced professionals and fresh graduates are encouraged to apply.

Qualifications

• Proficient in spoken and written Mandarin and English.
• Experience in customer service or call center is a plus, but fresh graduates are welcome.
• Ability to work under pressure and handle multiple tasks.

Responsibilities

• Handle incoming customer inquiries via email, chat, and call professionally.
• Provide accurate solutions and assistance to customers.
• Document customer interactions and escalate complex issues when necessary.

Skills

Proficiency in Mandarin

Communication skills

Problem-solving skills

Ability to handle multiple tasks

Job description

A leading customer service provider is looking for a Customer Service Representative in Johor, Malaysia. The position requires fluency in Mandarin and English, with responsibilities including handling inquiries, providing solutions, and maintaining records. Ideal candidates possess strong communication skills and are flexible to work rotational shifts, including nights and weekends. Both experienced professionals and fresh graduates are encouraged to apply.