Remote IT Support Pro — SLA‑Driven Help Desk

Genashtim; Batu Pahat; Remote; MYR 100,000 - 150,000; Full time

Job summary

A forward-thinking tech company is seeking a Remote IT Support Specialist to provide first-level technical support to internal and external customers. This role requires strong problem-solving and communication skills. The ideal candidate should have at least 2 years of IT support experience in a remote environment, proficiency in cloud platforms, and familiarity with AI applications. Join us to contribute to a company dedicated to uplifting marginalized communities.

Qualifications

• At least 2 years of IT support experience in a remote setting.
• Able to adapt to flexible schedules and graveyard shifts as needed.
• Strong understanding of customer resolution management.

Responsibilities

• Provide technical support to customers for PC system incidents.
• Coordinate and document customer and system incidents.
• Diagnose and resolve technical problems effectively.
• Monitor progress of incidents until closure.
• Document issues and ensure customer satisfaction.

Skills

IT support experience in a remote environment

Proficiency with Google Workspace

Proficiency with Microsoft 365

Familiarity with AI applications

Good communication skills in English

Analytical problem-solving skills

Job description

A forward-thinking tech company is seeking a Remote IT Support Specialist to provide first-level technical support to internal and external customers. This role requires strong problem-solving and communication skills. The ideal candidate should have at least 2 years of IT support experience in a remote environment, proficiency in cloud platforms, and familiarity with AI applications. Join us to contribute to a company dedicated to uplifting marginalized communities.