Remote Hotel Reservations Specialist - Flexible Hours

The Elitejob; Malaysia; Remote; MYR 1,653,000 - 3,031,000; Full time

Benefits offered by this job

Work from home

Flexible scheduling

Paid training

Discounts on travel services

Job summary

The Elite Job is seeking enthusiastic and customer-oriented individuals to join our team as Hotel Reservations Agents. This is a work-from-home position, providing an excellent opportunity for candidates who excel in customer service and have a passion for helping travelers.

As a Reservations Agent, you will assist customers with hotel bookings, provide detailed information about accommodations, and ensure a seamless reservation experience.

Qualifications

• Excellent verbal and written English communication skills.
• Strong problem-solving and decision-making abilities.
• Proficient in using CRM tools and booking platforms.
• Ability to work independently with minimal supervision.
• Excellent organizational and multitasking skills.
• Customer-focused approach with strong interpersonal skills.

Responsibilities

• Handle calls, emails, or chat inquiries related to hotel reservations.
• Provide personalised assistance in booking hotels based on customer preferences and budget.
• Offer detailed information about facilities, pricing, and offers.
• Resolve customer queries, complaints, and issues professionally.
• Maintain accurate records of customer interactions and reservations.
• Upsell premium services and additional features.
• Collaborate with the team to meet sales and performance targets.
• Stay updated with hotel policies, promotions, and new offerings.

Skills

Verbal & written English

Problem solving

CRM Tools

Independent worker

Organizational skills

Interpersonal skills

Tools

CRM systems

Booking platforms

Job description

The Elite Job is seeking enthusiastic and customer-oriented individuals to join our team as Hotel Reservations Agents. This is a work-from-home position, providing an excellent opportunity for candidates who excel in customer service and have a passion for helping travelers.

As a Reservations Agent, you will assist customers with hotel bookings, provide detailed information about accommodations, and ensure a seamless reservation experience.