Remote Helpdesk Analyst – Japanese & macOS Expert

NTT DATA, Inc.; Remote; MYR 102,000 - 186,000; Full time

Job summary

A leading technology services company is seeking a Helpdesk Analyst - Japanese Speaking to provide IT Service Desk support in a remote role based in Malaysia. The ideal candidate will have strong troubleshooting skills, particularly in macOS, and excellent communication abilities in both English and Japanese. Experience with ITIL practices and MDM solutions will be advantageous. This position offers an opportunity to work within a diverse global team, contributing to IT onboarding and support operations.

Qualifications

• Sound knowledge of ITIL best practices around Incident & Request Management.
• Familiarity with JAMF Pro is an added advantage.
• Understanding how MDM solutions (JAMF/Intune) work is essential.

Responsibilities

• Provide exceptional IT Service Desk support to end-users.
• Support all IT onboarding activities for end-users.
• Work with internal IT Teams on system testing and maintenance.

Skills

MAC support

Troubleshooting knowledge of macOS

Excellent English and Japanese communication skills

Team player

Education

Primary/Secondary School/O Level, Professional Certificate, Diploma

Job description

A leading technology services company is seeking a Helpdesk Analyst - Japanese Speaking to provide IT Service Desk support in a remote role based in Malaysia. The ideal candidate will have strong troubleshooting skills, particularly in macOS, and excellent communication abilities in both English and Japanese. Experience with ITIL practices and MDM solutions will be advantageous. This position offers an opportunity to work within a diverse global team, contributing to IT onboarding and support operations.