Remote Gaming Support Agent Japanese/English

Boardroom Appointments; Malaysia; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading remote CX company is looking for a Remote Gaming Support Agent fluent in advanced Japanese and intermediate English. This role involves assisting players in resolving account and technical issues for gaming studios. Candidates should possess a passion for gaming, a suitable technical workspace, and troubleshooting skills. The company offers 100% remote work opportunities, diverse culture, and comprehensive training programs. This is a fast-paced position in the gaming industry with exciting growth prospects.

Benefits

Flexibility to work remotely

Access to innovative digital tools

Comprehensive training courses

Diverse and inclusive culture

Qualifications

• You should own a PS4, PS5, Xbox One, Xbox Series X, or a modern gaming PC.
• A quiet workspace within your residence is required.
• Customer service experience is optional.

Responsibilities

• Handle customer support issues for assigned game studio.
• Assist players with account and technical issues.
• Resolve purchase and gameplay-related queries.

Skills

Advanced Japanese (N1 and N2)

Intermediate English (B2 minimum)

In-depth gaming knowledge

Troubleshooting skills

Job description

About the job Remote Gaming Support Agent Japanese/English

As a Remote Gaming Support Agent located in Japan, Malaysia, Philippines Bosnia and Herzegovina, Morocco, Portugal, Serbia or Turkey -you'll handle customer support issues for an assigned game studio. You'll help players with account and technical issues and resolve purchase- and gameplay-related queries. You'll work with a team of agents under the guidance of a Team Lead and an Operations Manager and take assisted training modules that help you grow, develop, and improve your skills as you work. You'll stay on top of the client's newest projects and updates, as well as past releases and branding, and help their players continue enjoying the games they love.

About you

• You speak Japanese at an advanced level (N1 and N2) and English at an intermediate level (B2 minimum)
• You have in-depth gaming knowledge and love anything related to video games
• You own a PS4, PS5, Xbox One, Xbox One Series X, Nintendo Switch or a modern gaming PC/laptop
• You are a fast learner, take initiative and excel at troubleshooting
• You have a dedicated quiet workspace located within your residence
• (Optional) Experience in a Customer service environment is a plus.

Technical requirements

• A minimum internet speed of 15 Mb/s download and 15 Mb/s upload with Latency < 120 ms, internationally
• A minimum of 8 GB RAM
• Windows 11 (All editions except Windows S Mode), or macOS 13.0 or newer
• A processor with a CPU Mark of at least 9220, like Intel i5-8400, or stronger (Has to be 8th Gen Intel or above, if Ryzen, 2nd Gen or above)
• A GPU with a G3D Rating of 4806, like GTX 760, or stronger
• A smartphone usable for two-factor authentication that runs at least:
  • Android 10.0 or newer
  • Apple iOS 16.0 or newer

We offer

• The flexibility to work 100% remotely with no wasted commute time and travel costs
• A position at a fast-paced international company with ambitious gaming, e-commerce, and tech clients
• A casual, diverse, and inclusive culture with people from 80+ countries, speaking 25+ languages - where we celebrate everyone's uniqueness
• Innovative digital tools and comprehensive training, with access to our library of online training courses
• Various learning and career development initiatives throughout the year
• Fun employee engagement activities and participation

About Our Client

We are a remote-first CX company working with passionate agents worldwide. Founded in 1998, we represent some of the biggest names in gaming and tech and level up their customer and player experience.

Our community is full of digital natives and gamers who troubleshoot with care for the brands they love, from home, in their languages. We work with people from all cultures and backgrounds and champion diversity and inclusion in all we do.