Remote Gaming Support Agent (Japanese/English)

Boardroom Appointments; Malaysia; Hybrid; MYR 20,000 - 100,000; Full time

Job summary

A leading remote CX company is looking for a Remote Gaming Support Agent fluent in advanced Japanese and intermediate English. This role involves assisting players in resolving account and technical issues for gaming studios. Candidates should possess a passion for gaming, a suitable technical workspace, and troubleshooting skills. The company offers 100% remote work opportunities, diverse culture, and comprehensive training programs. This is a fast-paced position in the gaming industry with exciting growth prospects.

Benefits

Flexibility to work remotely

Access to innovative digital tools

Comprehensive training courses

Diverse and inclusive culture

Qualifications

• You should own a PS4, PS5, Xbox One, Xbox Series X, or a modern gaming PC.
• A quiet workspace within your residence is required.
• Customer service experience is optional.

Responsibilities

• Handle customer support issues for assigned game studio.
• Assist players with account and technical issues.
• Resolve purchase and gameplay-related queries.

Skills

Advanced Japanese (N1 and N2)

Intermediate English (B2 minimum)

In-depth gaming knowledge

Troubleshooting skills

Job description

A leading remote CX company is looking for a Remote Gaming Support Agent fluent in advanced Japanese and intermediate English. This role involves assisting players in resolving account and technical issues for gaming studios. Candidates should possess a passion for gaming, a suitable technical workspace, and troubleshooting skills. The company offers 100% remote work opportunities, diverse culture, and comprehensive training programs. This is a fast-paced position in the gaming industry with exciting growth prospects.