Remote EdTech Support Specialist - Fast-Growth SaaS

LittleLives; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading EduTech company in Kuala Lumpur is seeking a Customer Support Specialist to enhance user satisfaction. You will provide empathetic support via various channels and collaborate with teams to resolve issues. Ideal candidates have 2+ years in customer support, preferably in SaaS, and strong communication skills. Enjoy a dynamic startup culture with growth opportunities and a flexible work environment.

Benefits

Competitive salary with performance-based bonuses

Remote-friendly work environment

Meaningful work supporting educators

Dynamic startup culture

Collaborative work environment

Qualifications

• 2+ years of experience in customer support, preferably in SaaS, tech, or education.
• Proficiency in Mandarin or Malay (spoken and written) is a plus.
• Comfortable working remotely and across time zones.

Responsibilities

• Provide responsive, empathetic, and clear support to users via live chat, email, and calls.
• Maintain accurate records of customer interactions and feedback.
• Support onboarding of new users with product walkthroughs and training.

Skills

Customer-first mindset

Strong communication skills

Organizational skills

Problem-solving skills

Familiarity with helpdesk tools

Tools

Freshdesk

Job description

A leading EduTech company in Kuala Lumpur is seeking a Customer Support Specialist to enhance user satisfaction. You will provide empathetic support via various channels and collaborate with teams to resolve issues. Ideal candidates have 2+ years in customer support, preferably in SaaS, and strong communication skills. Enjoy a dynamic startup culture with growth opportunities and a flexible work environment.