Remote Customer Support Associate with Czech or Slovak

AmRest Holdings SE; Kuala Lumpur; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider is looking for a Remote Customer Support Associate fluent in Czech or Slovak. In this role, you will deliver high-quality customer service through email and phone, resolve inquiries, and troubleshoot issues. The ideal candidate has experience in customer service, is available for at least 130 hours monthly, and possesses good analytical skills. This position offers remote onboarding, training, and opportunities for personal development in a friendly environment.

Benefits

Remote onboarding and training

Access to MyBenefit platform

Qualifications

• Experience in the call center or customer service industry.
• Available for a minimum of 130 hours per month.

Responsibilities

• Play a crucial role in delivering high-quality customer service through email and phone.
• Resolve customer inquiries and troubleshoot issues.
• Ensure customer satisfaction and meet performance targets.

Skills

Fluency in written and spoken Czech or Slovak

Intermediate level of written and verbal English

Good analytical and organizational skills

Education

High school diploma or equivalent

Job description

Remote Customer Support Associate with Czech or Slovak

Customer Support Associate with Czech or Slovak

In this role, you will play a crucial role in delivering high-quality customer service through email and phone channels to our high-profile Client, who specializes in internet-based searching and video-sharing platforms.

Your primary responsibilities will include resolving customer inquiries, troubleshooting issues, and ensuring customer satisfaction. To excel in this role, you will need to demonstrate proactive problem-solving skills and continuously strive to meet and exceed performance targets.

• Provide high-quality online customer service via email.
• Deliver efficient troubleshooting and query resolution.
• Identify, qualify and overcome customer objections.
• Meet deadlines with a fast-paced environment.

Our requirements:

• Fluency in written and spoken Czech or Slovak.
• Intermediate level of written and verbal English.
• Available for a minimum of 130 hours per month.
• Experience in the call center or customer service industry.
• Good analytical and organizational skills.
• High school diploma or equivalent.

What we offer:

• Remote onboarding and training.
• Schedule from Monday to Friday from 8 a.m. and 6 p.m.

What more can you get?

• MyBenefit platform access (you can exchange points for a Multisport card, LuxMed
  healthcare or codes for other services such as shopping, travel, massage or food and
  many more).
• Cooperation in a friendly, innovative, and multinational environment allowing youto improve your language and personal skills.
• Opportunity for development within the structures of our company.