Remote Customer Success Pro — Onboard, Strategize, Grow

SupportYourApp; West Coast Division; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading support company is seeking a Customer Success Specialist to join their multicultural team in Malaysia. This fully remote role involves providing support to customers via multiple channels and developing digital marketing strategies. Ideal candidates are fluent in Mandarin and English, possess digital marketing knowledge, and have customer success experience. A flexible schedule and comprehensive benefits are offered.

Benefits

Flexible schedule

Opportunity to work fully remotely

Paid intensive training

Good bonuses for referring friends

Responsive management

Qualifications

• 1-2 years of experience in customer success-related roles.
• Comfortable with e-commerce platforms.
• Strong digital marketing knowledge.

Responsibilities

• Provide support via emails, chats, social media, and video calls.
• Assist and onboard new customers.
• Ensure smooth customer engagement through proactive outreach.

Skills

Fluent Chinese (Mandarin)

Fluent English (C1/Advanced)

Digital marketing knowledge

Project management experience

Tools

Zoom

Intercom

Hubspot

Job description

A leading support company is seeking a Customer Success Specialist to join their multicultural team in Malaysia. This fully remote role involves providing support to customers via multiple channels and developing digital marketing strategies. Ideal candidates are fluent in Mandarin and English, possess digital marketing knowledge, and have customer success experience. A flexible schedule and comprehensive benefits are offered.