Remote Customer Success Pro — Onboard, Strategize, Grow

SupportYourApp; Kuching; Remote; MYR 100,000 - 150,000; Full time

Job summary

A leading Support-as-a-Service company is looking for a Customer Success Specialist to provide support and guidance to customers. In this fully remote role, you will assist new customers and develop marketing strategies. Ideal candidates should have fluent Mandarin Chinese and English skills, along with digital marketing knowledge. Join our diverse team and enjoy a flexible schedule with competitive compensation.

Benefits

Flexible schedule

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training

Qualifications

• At least 1-2 years of experience in customer success-related roles.
• Personal laptop or computer with at least 8GB of RAM and stable internet connection.

Responsibilities

• Provide support as a trusted advisor for customers via emails, chats, social media, and video calls.
• Assist and onboard new customers.
• Develop digital marketing strategies.

Skills

Fluent Chinese (Mandarin)

English (C1/Advanced level)

Strong digital marketing knowledge

Experience in e-commerce

Comfortable using Zoom

Tools

Intercom

Mixpanel

Hubspot

G-Suite

Job description

A leading Support-as-a-Service company is looking for a Customer Success Specialist to provide support and guidance to customers. In this fully remote role, you will assist new customers and develop marketing strategies. Ideal candidates should have fluent Mandarin Chinese and English skills, along with digital marketing knowledge. Join our diverse team and enjoy a flexible schedule with competitive compensation.