Remote Customer Service Executive - Bilingual (Malay/English)

SummitNext Technologies Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A BPO and Technology Solutions provider is seeking Customer Service Executives to provide support in the logistics industry. Candidates must be proficient in English and Malay, possess a diploma, and have a customer-oriented mindset. Responsibilities include responding to inquiries and resolving complaints. The position is full-time with a monthly salary of RM1,800 and various benefits. Applicants must be based in Sarawak with the ability to work from home.

Benefits

EPF

SOCSO

Birthday Leave

Annual Leave

Maternity Leave

Parental Leave

Opportunities for promotion

Professional development

Qualifications

• Must have 1–2 years of BPO experience.
• Must be based in Sarawak and have a stable internet connection.
• Willingness to learn and be a team player.

Responsibilities

• Respond to customer inquiries via calls and emails.
• Resolve customer complaints for high satisfaction.
• Record and submit customer complaints using the internal system.

Skills

Excellent English and Malay communication skills

Customer-oriented mindset

Pleasant interpersonal skills

Proficiency in office software

Ability to work under pressure

Education

Diploma and above

Job description

A BPO and Technology Solutions provider is seeking Customer Service Executives to provide support in the logistics industry. Candidates must be proficient in English and Malay, possess a diploma, and have a customer-oriented mindset. Responsibilities include responding to inquiries and resolving complaints. The position is full-time with a monthly salary of RM1,800 and various benefits. Applicants must be based in Sarawak with the ability to work from home.