Remote Crypto Chat Support Specialist

SupportYourApp; Remote; MYR 100,000 - 150,000; Full time

Job summary

A global support services company is looking for a Chat Support Consultant in Shah Alam, Malaysia. The role requires strong communication skills in both Indonesian and English, with at least 6 months of live chat support experience. You will provide exceptional customer support in cryptocurrency trading, manage customer relationships, and maintain data security. Enjoy a flexible schedule and the opportunity to work fully remote. Join a multicultural environment and help clients globally while advancing your career.

Benefits

Flexible schedule

Remote work opportunity

Rewards for referring friends

Qualifications

• At least 6 months of live chat support experience, preferably in crypto or financial services.
• Basic financial knowledge or payment/banking experience is preferred.
• Strong analytical thinking and research skills.

Responsibilities

• Deliver high-quality customer support in crypto trading via live chat and email.
• Build strong and lasting customer relationships.
• Handle sensitive customer data with care and security.

Skills

Native Indonesian speaker

Excellent English communication skills (C1 level)

Live chat support experience

Strong analytical thinking

Positive and proactive attitude

Tools

Salesforce

Job description

A global support services company is looking for a Chat Support Consultant in Shah Alam, Malaysia. The role requires strong communication skills in both Indonesian and English, with at least 6 months of live chat support experience. You will provide exceptional customer support in cryptocurrency trading, manage customer relationships, and maintain data security. Enjoy a flexible schedule and the opportunity to work fully remote. Join a multicultural environment and help clients globally while advancing your career.