Remote Care Operations (Site Reliability Engineer)

Abbott; Remote; MYR 200,000 - 250,000; Full time

Job summary

A leading healthcare company in Malaysia seeks an individual to manage operational tickets and support production environments. The ideal candidate should possess a Bachelor’s Degree in Computer Engineering, and familiarity with software programming, databases, and cloud architectures is advantageous. Fresh graduates are welcome to apply. This role involves daily communications with teams in the US and EU, emphasizing problem-solving and strong communication skills in a fast-paced environment. This position requires physical presence at the workplace.

Qualifications

• Fresh graduates are encouraged to apply.
• 1-2 years of working experience in SRE environment is a plus.
• Ability to work closely with US and EU teams.

Responsibilities

• Manage and resolve daily operational tickets.
• Coordinate software and application deployments.
• Monitor and support production environments.
• Support escalated issues from front-line technicians.
• Analyze system performance and implement optimizations.
• Develop tools and automation for workflows.
• Manage access provisioning and enforce security best practices.
• Maintain positive communications with all stakeholders.

Skills

Software programming

Database knowledge

Networking concepts

Cloud centric architectures

Micro-services

Systematic problem-solving

Strong communication skills

Education

Bachelor’s Degree in Computer Engineering, Computer Science, IT or related disciplines

Job description

Job Description

• Manages and resolve daily operational tickets within SLA to ensure smooth business continuity.
• Coordinates software and application deployments into various environments.
• Monitors and supports production environment
• Supports escalated issues from front-line technicians.
• Analyzes system performance and implement optimizations to improve efficiency to address the fast-evolving infrastructure.
• Develops tools and automation to improve workflows and processes.
• Manages access provisioning and enforce security best practices.
• Supports all Company initiatives, policies, operating procedures, processes.
• Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors.
• Must be able to juggle priorities and multi-task in a fast-paced environment. Work can be routine and challenging both at the same time.
• This position requires physical presence at workplace.

Job Requirements

• Bachelor’s Degree in Computer Engineering, Computer Science, IT or related disciplines. Fresh graduates are encouraged to apply.
• Candidates with working experience with at least 1-2 years working experience is a plus, especially in SRE environment and familiar with database, operating systems or middleware systems.
• Good understanding of software programming, database knowledge, networking concepts, and cloud centric architectures & micro-services provides an advantage.
• Systematic problem-solving approach, coupled with strong communication skills, in order to work closely with US and EU team and a sense of ownership and drive.
• Ability to handle multiple assignment and perform in a diverse cross-functional team environment

The base pay for this position is

N/A

In specific locations, the pay range may vary from the range posted.

JOB FAMILY: Product Development DIVISION: CRM Cardiac Rhythm Management LOCATION: Malaysia > Penang : Plot 102, Lebuhraya Kampong Jawa Bayan Lepas Industrial Zone 11900 ADDITIONAL LOCATIONS: WORK SHIFT: Standard TRAVEL: Yes, 5 % of the Time MEDICAL SURVEILLANCE: Not Applicable SIGNIFICANT WORK ACTIVITIES: Not Applicable