Remote Bilingual Customer Service Executive (Malay/English)

SummitNext Technologies Sdn Bhd; Remote; MYR 100,000 - 150,000; Full time

Job summary

A BPO and Technology Solutions provider is looking for a Customer Service Executive to provide exceptional support to clients in the logistics sector. The ideal candidate should possess excellent communication skills in English and Malay, with a diploma and a customer-oriented attitude. Responsibilities include handling inquiries and complaints through various channels. This full-time position offers a basic salary of RM1,850 plus performance allowances, with benefits including EPF and SOCSO. Immediate start preferred.

Benefits

EPF

SOCSO

Birthday Leave

Annual Leave

Maternity Leave

Opportunities for promotion

Professional development

Qualifications

• 1–2 years of BPO experience is advantageous.
• Willingness to learn and be a team player.
• Stable internet connection required for remote work.

Responsibilities

• Respond to customer inquiries through calls and emails.
• Resolve customer complaints effectively.
• Record customer issues using the internal system.

Skills

Excellent communication skills in English and Malay

Customer-oriented mindset

Interpersonal skills

Proficiency in office software

Ability to work in a fast-paced environment

Education

Diploma and above

Job description

A BPO and Technology Solutions provider is looking for a Customer Service Executive to provide exceptional support to clients in the logistics sector. The ideal candidate should possess excellent communication skills in English and Malay, with a diploma and a customer-oriented attitude. Responsibilities include handling inquiries and complaints through various channels. This full-time position offers a basic salary of RM1,850 plus performance allowances, with benefits including EPF and SOCSO. Immediate start preferred.