Remote Admin & Customer Service Exec - Immigration Support

Hunters International; Remote; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is hiring an Admin & Customer Service Executive in Johor, Malaysia. The ideal candidate will support immigration application processes and ensure client satisfaction. Responsibilities include managing client documentation, advising clients on regulations, and providing a high standard of customer experience. Applicants should have strong Chinese communication skills, good time management, and a diploma in hospitality or related fields. Training will be provided, and the salary ranges from RM3000 to RM4500.

Qualifications

• 3 years of experience in client facing role.
• Must be able to handle a high volume of digital documents.
• Ability to plan workload and meet deadlines.

Responsibilities

• Manage immigration applications for clients.
• Liaise with clients to ensure all documents are furnished.
• Advise clients on documentation based on immigration regulations.
• Write cover letters to present client profiles.
• Ensure high work accuracy in applications.
• Provide exceptional customer experience.
• Attend to clients' queries and complete formalities.
• Maintain tracking sheets accurately.

Skills

Strong verbal Chinese communication skills

Good written English skills

Good time management skills

Education

Diploma in hospitality, mass communication, logistics or equivalent

Job description

A recruitment agency is hiring an Admin & Customer Service Executive in Johor, Malaysia. The ideal candidate will support immigration application processes and ensure client satisfaction. Responsibilities include managing client documentation, advising clients on regulations, and providing a high standard of customer experience. Applicants should have strong Chinese communication skills, good time management, and a diploma in hospitality or related fields. Training will be provided, and the salary ranges from RM3000 to RM4500.