Relationship Officer

United Overseas Bank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading bank in Asia is seeking a proactive individual to oversee the daily operations of a branch in Kuala Lumpur. The role involves managing staff performance, ensuring compliance with operational controls, and providing excellent customer service. Successful candidates will demonstrate strong leadership and interpersonal skills while striving to achieve sales targets in a dynamic environment. This position fosters a collaborative atmosphere and supports the development of the UOB family.

Qualifications

• Strong leadership skills to manage and develop staff performance.
• Excellent interpersonal skills for customer service and stakeholder management.
• Knowledge of banking operations and compliance regulations.

Responsibilities

• Ensure smooth daily branch operations and supervision of transactions.
• Manage performance development through coaching and mentoring.
• Maintain operational control and compliance with regulations.
• Provide efficient banking services to meet customer needs.
• Collaborate as a team to achieve sales targets.

Job description

About UOB

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and offices. Our history spans more than 80 years. Over this time, we have been guided by our values - Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long‑term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

Job Description

• Responsible for ensuring the smooth running of daily branch operations which include front line supervision and authorisation of banking transactions through a robust branch sales and service floor management.
• Manages staff performance and development, providing coaching / mentoring / guidance and training.
• Maintains a high standard of operational control / audit compliance.
• Provides efficient service in meeting customers' banking needs.
• Works together as a team in achieving sales targets / initiatives.
• Responsible for ensuring timely submission of regulatory reporting i.e. Cash BOP reporting, KRCSA and KORI.
• Complies with the Bank's policies, guidelines and regulations at all time.
• Maintains good relationship with internal / external stakeholders.

Additional Requirements

Develop, Engage, Execute, Strategise

Be a Part of the UOB Family

UOB is an equal opportunity employer. UOB does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non–merit factors. All employment decisions at UOB are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.

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