Relationship Manager Renewal, SME

Maybank; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking a professional to process credit proposals and manage customer requests. The role involves monitoring accounts to maintain low NCNPL, selling loan products, and analyzing loan applications. Ideal candidates will excel in customer service and adhere to risk guidelines. This position offers the opportunity to work in a dynamic banking environment.

Responsibilities

• Monitor all SMAs and keep NCNPL low, taking preventive actions.
• Attend to customer requests and appeals on credit matters within SLA.
• Market and sell the Bank's loan products to customers.
• Analyse and recommend loan applications within risk parameters.
• Manage portfolio of existing accounts with minimal attritions.

Job description

About the Role

Process credit proposals and ad-hoc requests received from customers within SLA’s standard of service; i.e. to ensure Bank’s risk parameters and guidelines are adhered to, and to aware of common shortcomings highlighted by GCM to maintain high credit standards.

Responsibilities

• Monitor all SMAs and keep NCNPL low; i.e. to keep abreast of market developments and early warning signals, to take preventive action to avoid SMAs from turning NCNPL, and to restructure the facilities for viable business.
• Attend to customer requests and appeals on credit related matters within the SLA, and provide basic advice and service to meet customers’ needs.
• Market and sell the Bank's loan products to new and existing customers. This also includes cross-selling of other Bank's products and services.
• Analyse, evaluate and recommend loan applications and ad-hoc requests within the Bank's risk parameters and guidelines.
• Manage portfolio of existing accounts with minimal attritions.