Relationship Management, East Coast (Kuantan/Kuala Terengganu/Kota Bharu)

SME Bank; Kuantan; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent financial institution is seeking a Relationship Manager at its East Coast Regional Centre in Malaysia. The role involves marketing and evaluating credit for business units, ensuring compliance with internal standards, and providing comprehensive customer relationship management. Candidates should possess a Bachelor’s degree in Accounting, Banking, or Finance and have a minimum of 2 years of experience in SME banking. Strong interpersonal and analytical skills are essential.

Qualifications

• Minimum of 2 years working experience in SME or Commercial banking.
• Ability to structure financial solutions and packaging to SMEs.
• Good understanding of the business environment and Malaysian economy.

Responsibilities

• Market, solicit and credit evaluation for the network/business units.
• Propose suitable Bank’s products that fit customers’ business needs.
• Provide end-to-end customer relationship management.

Skills

Interpersonal skills

Negotiation skills

Analytical skills

Education

Bachelor’s degree in Accounting, Banking, Finance or relevant fields

Job description

As a high-performance organisation, we offer our services through all our branches operating nationwide. Our key initiatives are driven by various action-plans to create a high level of engagement while nurturing the core values of S.M.I.L.E among the Talent Capital of the Bank.

Talent management and development are the cornerstone of our operations. We are continuously scouting for the right talents to fill up the roles as Relationship Management at our East Coast Regional Centre.

Responsibilities

• Marketing, solicit and credit evaluation for the network/business units.
• Propose suitable Bank’s products that fit customers’ business needs.
• Comply with internal and external standards, risk and compliance requirements in all financing application activities.
• Provide end-to-end customer relationship management which includes:
• Monitoring the completion of legal documentation, collection of Condition Precedent until disbursement of the financing.
• Plan, manage and monitor collection and post disbursement activities including conduct of Annual Review.
• Manage request for changes to terms of financing (pre and post disbursement).
• Ensure full compliance to all set external and internal rules, policies, standard operating procedures and client charters.
• Ensure that competency and motivation of staff in the region are kept at the highest level.
• To ensure staffs to comply and report on Anti Money Laundering (AMLA), frauds and defalcations breaches of Employee Code Of Conduct, robberies & burglaries and any other matters deemed required from time to time.

Requirements

• A minimum of a Bachelor’s degree or its equivalent in Accounting, Banking, Finance or any relevant fields.
• Minimum of 2 years working experience in SME or Commercial banking.
• Ability to structure financial solutions and packaging to SMEs.
• Good interpersonal, negotiations and analytical skills.
• Up-to-date knowledge of the business environment and Malaysian economy.
• Ability to analyse and understand financial statement and data.