Regulatory Complaints & Compliance Manager

RBC; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A leading financial institution in Putrajaya is seeking a candidate for regulatory complaint management. The ideal candidate will have a university degree, experience in a regulatory environment, and excellent communication skills. Responsibilities include managing client complaints and supporting regulatory inquiries. This full-time position offers a dynamic work environment focused on collaboration and innovation.

Qualifications

• Experience working in regulatory environment and/or knowledge of regulatory complaints management.
• Excellent written and oral communication skills.
• Motivated and able to work independently.
• Strong organizational abilities.
• Excellent interpersonal skills.

Responsibilities

• Coordinate intake of client complaints and maintain database.
• Prepare complaint files for analysis.
• Assist with regulatory complaint analysis.
• Manage documents for regulatory inquiries.

Skills

Audits

Compliance

Critical Thinking

Data Gathering Analysis

Decision Making

Detail-Oriented

Financial Regulation

Industry Knowledge

Product Services

Risk Management

Strategic Thinking

Education

University degree

Job description

A leading financial institution in Putrajaya is seeking a candidate for regulatory complaint management. The ideal candidate will have a university degree, experience in a regulatory environment, and excellent communication skills. Responsibilities include managing client complaints and supporting regulatory inquiries. This full-time position offers a dynamic work environment focused on collaboration and innovation.