Regional Transition & Operations Lead

Sitecore Malaysia Sdn. Bhd.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading digital experience company in Kuala Lumpur is seeking an experienced professional to lead the operational transition of offshore teams. The candidate must have over 8 years of experience in global operations and a proven track record in offshoring. Responsibilities include managing the transition of customer support, operations, and R&D functions. Excellent communication and stakeholder management skills are essential.

Qualifications

• 8+ years of experience in global operations, transition management, or shared services leadership.
• Demonstrated success in leading offshoring initiatives.
• Strong understanding of knowledge transfer methodologies and change management.

Responsibilities

• Lead end-to-end transition of customer support, operations, and R&D functions to offshore locations.
• Develop and execute detailed transition plans including timelines and resource allocation.
• Act as the primary liaison between onshore and offshore teams.

Skills

Global operations management

Transition management

Stakeholder management

Communication skills

Job description

Overview

This is a fixed term contract role. This role will require travel between Kuala Lumpur and Sri Lanka to support transition efforts and ensure effective cross-site collaboration and operational alignment.

About Us

Sitecore delivers intelligent, personalised digital experiences that connect the world. We empower brands to build lifelong relationships with their customers—seamlessly, smartly, and at scale.

The Role / The Opportunity

We are seeking a dynamic and experienced professional to lead the strategic transition and operational setup of offshore teams in Southeast Asia. This role will be pivotal in driving knowledge transfer, embedding global standards, and establishing high-performing teams across Customer Support, Operations, and R&D functions. The ideal candidate will have a proven track record in leading cross-regional transitions, building capability in offshore locations, and fostering strong collaboration between global and regional teams.

What You Will Do

• Lead end-to-end transition of customer support, operations, and R&D functions to offshore locations.
• Develop and execute detailed transition plans including timelines, resource allocation, and risk mitigation.
• Act as the primary liaison between onshore and offshore teams during transition phases.
• Knowledge Transfer & Capability Building
  • Design and implement structured knowledge transfer programs.
  • Ensure effective documentation, training, and onboarding processes are in place.
  • Build local leadership and technical capability to sustain long-term operational excellence.
• Operational Setup & Governance
  • Establish offshore operational frameworks aligned with global standards.
  • Define KPIs and performance metrics for offshore teams.
  • Implement governance models to ensure compliance, quality, and continuous improvement.
• Stakeholder Engagement
  • Collaborate with global functional leaders to align transition goals with business strategy.
  • Build strong relationships with local teams, vendors, and external partners.
  • Provide regular updates and insights to senior leadership on progress and outcomes.

What You Need to Succeed

• 8+ years of experience in global operations, transition management, or shared services leadership.
• Demonstrated success in leading offshoring initiatives, preferably in Customer Support, Operations, or R&D.
• Strong understanding of knowledge transfer methodologies and change management.
• Experience working in multicultural environments and managing cross-border teams.
• Excellent communication, stakeholder management, and project leadership skills.

Additional Skills That Could Set You Apart

• Experience in setting up operations in Southeast Asia.
• Familiarity with agile methodologies and digital collaboration tools.
• Ability to thrive in a fast-paced, matrixed organization.
• Strategic thinker with a hands-on approach to execution.